QuickBooks Desktop 2024 mouse issue

Hi @dimar,

Thanks for reaching out to us here. It's important you're able to navigate the program with ease. Rest assured, I'll be happy to steer you in the right direction. 

Based on the details you've shared, I suspect you may be having a company file issue on the account in question. In order to troubleshoot this issue, I recommend using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 Let me know how you make out. I'll be a message away in case you need further.

@dimar 

Try opening the sample file. Did you encounter the same problem?

I run the hub tool on the app, but not on the company dbase files. I'll try it tomorrow.

QuickBooks worked fine for years and the issue just started happening recently out of nowhere.

The only thing that changed recently was that I got a new 4K ultrawide 100Hz monitor. I wonder if it somehow affects the QuickBooks apps.

contact [spam number removed].

Scam for sure

In the end it was the Logitech mouse middle button that got stuck from inside. I'd press it, and the left click would work fine. After some time this would happen again and pressing the wheel button would fix it. I replaced the mouse and there's no issues so far.

The issue has not been solved with a new mouse. Basically I work in QuickBooks, suddenly I can't left click anywhere except in QuickBooks windows. To unfreeze the left click, to work with other windows, I have to press the mouse wheel button.

Which QB Desktop year version do you run?

2024 with latest updates.

I'm not even sure if it's the mouse issue. The whole computer just freezes for a minute. It works fine when QuickBooks is uninstalled. But when using QuickBooks it freezes every hour or so for like a minute.

I run MemTest, I changed the SSD from WD SN850X to Seagate 530R. I changed the RAM just in case.

The computer passes all stress tests I run. I'm going to try calling tech support tomorrow. I'm out of options.

Hello dimar. At this point, I recommend reaching out to our support team for additional assistance with this. A specialist will be able to assist you further so you're on the right track. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

Feel free to keep me posted on how you make out. I'll be here in case you need anything else.

@dimar 

You are running Pro/Premier, correct? Install the trial version of Enterprise to isolate the problem.

It's 2024 Pro. Could you please explain how Enterprise version will isolate the problem? Thanks.

Install US version to be sure. If the same problem persists, the root cause should be not on QB program.

https://quickbooks.intuit.com/learn-support/en-us/help-article/new-subscriptions/download-trial-quic...