Attachments list is not updating

Hello LaterWhen,

Welcome back to the Community! It's important the program is working as expected. I'll be happy to steer you in the right direction so you can get the resolution you need. QuickBooks offers the flexibility you need to manage your business from anywhere using the internet.

First, I'd like to determine if this may be a browser-related issue. The best way to do that is by clearing cache and cookies on your browser. As you use your browser, it collects cache and cookies which may cause display issues on other websites. I encourage you to check out this helpful article here that shows you how to clear them. 

In case this issue persists, I encourage you to contact our support team directly so they can help take a look into this. Here are our contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

Thank you for your reply.  I have tried clearing the cookies and cache but it did not resolve the problem.  I shall contact support. 

Cathy

No worries, Cathy. I'll be here in case you have other questions. 

I am having the same issue. Been using QBO for a year and when I would create a invoice I could click on attachment and see all the receipts I had scanned in the QB IOS app. I would simple click on the ones I wanted to add. Worked perfectly.

Now today I am creating a new invoice and click on attachment I am only giving option to located files on my hard drive.  I have tried different computers, I have cleared my cache, I have also tried Chrome, Firefox, & Safari. All same issue.  Also I do see all the attachments I have scanned on the QB IOS app if I go to settings and attachments.

Yours is slightly different issue than what I was experiencing.  But, I too noticed, yesterday, that the ability to add from already uploaded documents had disappeared.  I suspect this is not a bug, but rather a precursor to the imminent roll out of Quick Books Advanced in Canada.  Likely this will be and "advanced" only feature.  Also new in recent days is a warning that I have exceeded the number of classes allowed with my version, which is Quickbooks Plus.  Be prepared to upgrade!  I am not pleased!

Thanks for reaching out to us, @cbruceuss.

Looks like you've already done all possible troubleshooting to rule out the problem. For this, we want to make sure this gets evaluated by our Support Team and eventually get reported to our engineers.

Our Live Help representatives can provide more troubleshooting steps before escalating this issue. Please see these steps to contact us:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your contact option.

Post here again if you need further assistance with this invoice processing concern. I'll be right here to help you anytime. Have a great day!

Thank you for the suggestion to contact support. It would not have occurred to me to contact "Account Management and Billing" for support with access to attachments from the invoice screen.