Company file connection issue

I am confused with your deployment. Why do you seperate between VPN users and Virtual Machine users? Do you run a Windows RDP solution?

As there is VPN connection not working with something that is not under control, I choose RDP

Hi Marcus_Xia. At this level, I'd encourage you to reach out to our tech support team directly so an agent can help you resolve this. It's my goal to see that you're given the best advice possible so you can get back to work. I'm confident our agents will sort this out in no time.

@Marcus_Xia 

You may explore this service to compare with your RDP settings. It runs on the same method.

https://partners.myquickcloud.com/?pc=fiatlux

It took too long to call your support team, and most of time is not working. Would you please provide the solution for this issue?

here is the screen shot

Thank you

I know how time-consuming it can be when you have to deal with error messages. Rest assured, I'll be happy to steer you in the right direction. Based on the screenshot you sent, have you tried using the QuickBooks Connection Diagnostic Tool? If not, I suggest trying it by clicking the blue link on the screenshot you sent. I'll be on standby. 

I clicked like what you said the blue link, then go to this page as follow

Would you please send me the link to download directly?

Also I have uninstalled the bitdefender firewall, and disabled windows firewall.

It's vital you get direct assistance with this and I recommend contacting our support team via this link. The benefit of this is that you get more hands on and immediate support. One of our agents will be happy to share your screen and provide the support you need in a timely manner. Let me know if you have other questions below. 

so what happened with this? i am having the same issue

Hello CR32,

Thanks for joining in on this thread. I love that you're making use of the QuickBooks Community to search for solutions from other users who have the same issue as you do with QuickBooks Desktop. It's a great way to collaborate, learn from each other, and ultimately get back to business. I can see how this thread hasn't quite gotten you to that last step yet, but I can shed some light on what can cause these issues.

There are a few important things to note with what's discussed here. The first is that QuickBooks Desktop system requirements mean the program cannot be run using a virtual environment, including using VPNs. I recommend reviewing the following article to learn about what QuickBooks Desktop needs from your system to run without errors: System requirements for QuickBooks Desktop 2021

Another thing to make note of is the mix of Canadian and US products that the original poster mentioned. For instance, they talked about trying to use QuickBooks Desktop Canada, but noted the server is US and with their US version of the product. In this case, you'll want to make sure that Canadian products are working with Canadian systems, including the Database Server Manager for this region if you need to work with that tool.

For instances where you do need some folks to have virtual access, it's best to explore a hosting platform. Our article What hosting providers are authorized by Intuit? goes over what hosting is and what providers Intuit authorizes to use for QuickBooks Desktop. If you'd like to learn more about a particular provider, click the link to their website from the article and you can browser their site and connect with their support team.

I hope this has helped clear some of this up!

Hello to all, Hopefully you all are now able to connect with company file with ease. However, If anyone user who still facing the issue while connecting to the company file, So i would request him/her to read the following article link and fix it right away...

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@Jessica209 wrote:

So i would request him/her to read the following article link and fix it right away...

 

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Beware!