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AVIDRINE
Level 1

Desktop Pro 2019 Discontinuation

I have a client on the 2019 version of QB Desktop Pro. The upgrade is not feasible for them due to Intuit moving to an annual subscription with their desktop product. This client is far from computer savy, so I am trying to avoid changing accounting softwares after investing so much time in training them on Quickbooks. The only feature they use that will be affected by the discontinuation is payroll. Can this client use QB Online strictly for payroll only and continue to use their desktop version for writing checks and reconciling? If so, can the payroll from QB Online be easily imported to the desktop version even after May 31, 2022?

5 Comments 5
Fiat Lux - ASIA
Level 15

Desktop Pro 2019 Discontinuation

We noticed the same question of yours in US community. Where is your client's company located? If they are located in Canada, they can still purchase the one time (outright) license for QBD 2021 CA version from some partners.

AVIDRINE
Level 1

Desktop Pro 2019 Discontinuation

They are located in the US

AVIDRINE
Level 1

Desktop Pro 2019 Discontinuation

Thanks @Fiat Lux - ASIA , do you know how I can find a partner in the US?

Fiat Lux - ASIA
Level 15

Desktop Pro 2019 Discontinuation

Sorry we couldn't recommend one. Last resort, contact us in private and we can help to provide one.

CharleneMaeF
QuickBooks Team

Desktop Pro 2019 Discontinuation

I know how hard it is when your client is unable to run payroll, AVIDRINE. I'm here to share some insights.

 

If your client run payroll using QuickBooks Online, the option to export all payroll data is unavailable. They can convert other information, but the paychecks and liability payments will be exported as regular checks.

 

Aside from using QuickBooks Online, they can also look for a third-party service provider. Then, process the payroll there. After that, they can enter the information in QuickBooks Desktop by using a journal entry.

 

Additionally, I've added an article that'll help your client view useful information about their business and employees. This ensures their record is accurate: Run payroll reports.

 

If you need assistance in dealing with payroll tasks, don't hesitate to get back on this thread. We're always here to help you.

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