Duplicated Item receipts

KAO2411,

It's vital that all your transactions are correctly entered so that your books can be well balanced. QuickBooks Desktop is a great tool able to help you create purchase orders so that you can send them to your suppliers to order products or services from them. I can point you in the right direction for assistance with duplicate entries.

For assistance with transactions being duplicated, I recommend reaching out to the QuickBooks Desktop support team. They'll be able to view the transaction in your account as well as your settings in order to assist you in preventing these duplicate entries. You can reach out to them using the methods outlined in the QuickBooks Desktop software support policies.

If you have any other questions, feel free to reach out here,

Were you able to get an answer on this matter? I'm having problems with my Quickbooks too duplicating item receipts against POs causing the PO check off certain line items as received 100% when it hasn't been. 

I called the support team and they only provided links to show reports but no solution or a fix was given. 

Any help is greatly appreciated! 

Hi

Unfortunately it's yet to be rectified. 

The attachment contains my last chat with QB so they are aware there is a glitch but to date, it's unresolved. 

Thank you for the update! 

Let's hope they fix this issue as soon as possible!

Any update on this? 

It's been a while, has a solution been provided? It still happens to us, too often. 

We did call support, and they were as helpful as expected (meaning, as always, it was a waste of time; last time, on a different issue, I knew more about QB than the support person I was talking to). 

Thank you.  

No... just like you, the support team wasn't much help. They would refer me to the Data Services support because the support team says it's because my data was corrupted, Data Services support would come back and say there's no data corruption and that my file health was perfect, then they would refer me back to the support team. I went through that experience twice and at the end they just said I need to send a bug report, but I haven't heard anything back. It's really unfortunate, it seems like QB is aware of this problem but isn't doing anything to solve the issue. 

Hi Quickbooks team. It's been a while and this problem which you are aware of is still not resolved. One of QB function is the use of the software for Inventory Management. I am hoping legal action is not required for you to have a resolution. Please advise us of a date when the software will be able to carry out its functions properly. 

It seems to be a programming problem. 

Good morning

Did you get a resolution to this problem? I'm trying to get QB support escalate this problem. If possible, can we take a united front to have it rectified. 

HI

I also sent a bug report. Support has not provided any solution either. 

Are you still experiencing the problem?

Hello,

No I have not heard from QB at all after sending the bug report. I've stopped using their PO feature because of this. I don't really think they'll do anything about this since this has been well over 2+ years now. 

Good morning, 

we still don't have an answer, and it is a major irritant for some of my colleagues. It might very well get us to move away from Quickbooks, as Intuit doesn't seem to take this issue seriously. 

Have a nice day

This is ridiculous for this to still be happening.  My inventory offset account looks like an accounting exam.  Why can't someone just fix this problem or tell us what software to use that will be better than Quickbooks.

Did you submit a bug report?

I have been trying to get this matter escalated. Still awaiting a call from Supervisory staff. QB support said they weren't aware of other companies experiencing the same problem. 

My current case number is 15114482931. In the event you decide to call support, you can mention my case number. Hopefully, this can highlight the problem is with the software itself and not your files. 

Hi KAO2411,

I can understand how duplicate item receipts can have a negative impact on your books.  I encourage you to contact our Customer Care team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will have the ability to review the unexpected behavior in more depth, and escalate it for further investigation with our Development team.  In addition, they'll be able to add you to the list of affected users, and set you up to receive an email notification when the issue has been resolved. 

If you have any other questions or concerns, feel free to reach back out.  We would be glad to help!

We've been having this problem too.

QB Support people reading this: Please stop telling us to contact your support team. They know very little about problems like this, are no help, and are (in this case) a waste of time.

We need this escalated to a Level 3, 4, 5 support person who knows what they are doing.

Yet another duplicated Item Receipt. That's the second serious one in 2 weeks.

Quickbooks - This is a bug. What will it take for you to fix this.

Quickbooks Support - Don't tell me to call you. Read this email chain and see how helpful it is to call Support. We need a fix, not a runaround.

This is also a continued issue with our entries. I have already Verified and Rebuilt the database as directed a few times, and the reports now say there is no corruption in my company data. I have spoken to customer service multiple times, and they have nothing to provide other than to send a report "up to another team."

As for entry issues, I have the staff well-trained to ensure that the line items and total values are correct when updating item receipts. This issue now seems to have progressed to the point that even if the totals match exactly the line items total, the Audit Trail registry duplicates the record and holds receiving quantities in the Purchase Order from availability to receiving back ordered amounts.

This is a major issue that makes the Item Receipt functions worthless and also lower the value of QuickBooks to a point that I cannot suggest the product to other companies.