Hi all I was impacted by the bank feed/TD disconnect this week; my connection now reads normal, but no transactions are imported. Anyone else experiencing this?

Hello NickDvs, 

Thanks for joining us in the Community. It's important you're able to get the help you need so you can manage your banking with ease in QuickBooks. Rest assured, I'll be glad to share more info and help steer you in the right direction. 

It's good that your connection is now back to normal. From here, I recommend clearing cache and cookies on your browser that may be obstructing new transactions from uploading to your QuickBooks bank feed. Here's an article that shows you how to: Clear Cache and Cookies. In case you need to manually add bank transactions, I recommend checking out this article here. 

Give this a try and let me know what happens. I'll be here in case you have other questions. 

Thanks James. I've been manually adding transactions to the bank register as they come up to reconcile at the end of the month so nothing gets missed -- so no issue there! I'll just be looking to resolve this to speed my workflows back up.

I've cleared Intuit cookies per the help article you've linked, but with no impact on the bank feeds. What further steps should be taken?

Thanks for confirming. At this point, I recommend getting in touch with our support team so they can share your screen and help assist you further. This ensures you get the support you need in a timely fashion. In the meantime, feel free to ask other questions. I'm here to steer you in the right direction. 

Hi - I also am having this issue between TD and my QB account. Clearing cache/cookies hasn't helped. I contacted support and it was recommended that I follow along with this thread as they couldn't find any other way to resolve the issue. I would like to know when you expect this issue to be fixed.

Hello NB_AC. Thanks for chiming in on this thread. To make sure we're on the same page, could you share the troubleshooting you did with our support team when you reached out? 

I tried opening in an incognito window, cleared cache/cookies, refreshed.... that was all they could suggest to do. When I'm logged in I see a banking alert that shows the issue as being flagged Nov 24th. 

I see. The alert signifies that our engineers are working on fixing the issue. If you'd like for your account to be added to the investigation, I recommend contacting our support team outside of the Community  if you haven't done so already. Otherwise, in the meantime, I suggest manually uploading the transactions using the steps in this article here. Let me know if you have other questions. I'm here to steer you on the right path. 

Ha. I asked Customer Support if I could be alerted when it was fixed and the team member told me to join this thread. 

I see. Since this a public Community, I recommend reaching out to them again so they can enter your account details in a private environment . This enables our engineers to send you email updates and also communicate with you if there's actions that need to be taken on your account. 

I did this a wk ago, we are still waiting, how much longer until this issue is resolved??

Cmon guys you need to get this fixed. This has been ongoing for several months now and all we're hearing is that engineers are working on it. This is seriously impacting our businesses costing us bookkeeping time and money. This needs to be a priority.