How can I wipe out everything and start from scratch on January 1, 2021?

If your subscription for QuickBooks Online Essentials or Plus has been active for less than 90 days (it is possible only 60 days now), you have the option to purge the account. This wipes your current data and allows you to start fresh and enter new data going forward. It's important to note that this cannot be undone, so be sure that you want to delete all of your data before proceeding. Otherwise, you have to open a new blank QBO account

https://quickbooks.grsm.io/Canada

The steps below outline how you can purge your account:

Log in to your QuickBooks Online subscription using an internet browser.
Update the URL that appears in the browser to include /purgecompany. If the URL reads https://app.qbo.intuit.com/app/homepage you'll want to change it to read https://app.qbo.intuit.com/app/purgecompany.
You'll see a summary of the items to be deleted and you'll need to confirm that you understand by typing Yes and selecting OK.

Hi userwrightct2014,

@Fiat Lux - ASIA has you off to a good start here with information about how you can go about starting fresh this new year. I know there are various reasons that you might want to do that, and luckily, it's a fairly simple process. I'd like to take a moment to share some additional information with you about the process Fiat Lux outlined.

The option to remove all details from the company to restart at a blank account works on all three QuickBooks Online account levels: EasyStart, Essentials, and Plus. When you replace the end of the URL to include /purgecompany, the program brings up a screen that goes over what will happen and then you confirm that you'd like to move forward. One thing to keep in mind is that this option doesn't affect the QuickBooks Online Payroll add-on, so if you have payroll data that you're also looking to wipe out, it may be better to start with a brand new account by going to qbo.ca.

I hope that helps you with knowing which steps to take to move forward. Don't hesitate if you have any further questions about the options!

When I replace and write purgecompany I get a 404 page not found!!

Hi Ren25, it's important to me that you can follow the necessary steps to purge your account. If changing homepage to purgecompany in the URL doesn't bring up the screen to initiate a purge, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

Another good troubleshooting step to resolve these kinds of situations is to navigate in a private/incognito window or use a different browser compatible with QuickBooks Online. Here's an article with the list of supported browsers: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

I hope this helps! Feel free to reach out any time if you need anything else.

@Ren25 

Make sure you are not using QBSE or QBO Easy Start. Otherwise you should open a new blank QBO account instead.

https://quickbooks.grsm.io/Canada

Hi Ren25,

I wanted to take a moment to clarify the Purge feature so that you have a clear sense of what's going on in your QuickBooks account. I see my colleague has shared some troubleshooting with you and there's another comment with some insight, and I've got some additional details for you.

The Purge feature works for QuickBooks Online EasyStart, Essentials, and Plus accounts. The feature is not intended for QuickBooks Self-Employed accounts and doesn't work for QuickBooks Online Accountant (QBOA) accounts. When you try to use this feature with a QBOA account, you'll see the 404 page not found message.

In this instance, the solution to start with a fresh new account is to create a new QBOA account, which you can do from this page: QuickBooks Online Accountant. Keep in mind that your email can only be used with one QBOA account, so the new account would have to use a different email. If you'd like to use your current email for the new account, here's what you can do: you can change the email address on your current account to something else and then you'll be able to reuse the address you want for the new one. Here's how to change your email in your current account.

1. Select the circular letter icon in the upper right of your account.
2. Choose Manage your Intuit Account.
3. Click Manage Sign In & Security.
4. Change both the User ID and Email fields to the other email.

It's important to change both the User ID and the Email fields because this will fully free up your email to be used again on the new QBOA account.

If you have any shell accounts or wholesale billing on the original account, you'll want to take care of those as well and they won't automatically transfer over. Here are some articles that can help, but I also recommend connecting with your account manager or our tech support team if you'd like extra guidance.

• Manage your wholesale billing plan and wholesale billing clients

• Transfer clients to your wholesale billing plan

You can see how to reach an account manager by selecting the ProAdvisor tab in your account, then the Your account manager section. If you'd like to work with tech support, here's how to reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

Don't hesitate to reach out! We're here to help. :)