Hello,
We have Desktop Premier Retail 2024 edition. There are 4 users total. Three are Win 10 computers and 1 Win 11.
One of the Win 10 computers is hosting the Company File and also using. The rest are just using.
Only the Windows 11 computer is experiencing extremely slow QB. When that user logs in using their credentials but on one of the Win 10 computers, all is running as smooth and normal as it is for the original users on those computers.
BUT, nothing changed on the Windows 11 computer.
Win 11 computer was introduced to office in June 2024 and till Oct. 31st 2024 the QB on it was working just as smoothly.
Around Oct. 31st 2024, the hosting computer and all us client computers did our QB update. And on all of our computers at end of update QB would say it needs to close and restart to continue update. But when we restart QB it would not show anything about completing update, it would simply go to log-in window as is typical.
Hosting computer as well as the Win 11 client both reinstalled QB, re-did updates and same continues.
We downloaded latest Tool Hub 1.6 and went to Network tab and ran that check like we used to be able to before. But now, since that update keeps failing, the message comes up that QB Database Server Manager is not possible to start. Tells us to open QB on the hosting computer and go File>>Utilities>>Turn On Hosting.
BUT, the hosting is already on and all of us are able to use, except the Win 11 client still continues to run it extremely slow.
We checked the DB 34 service is running and set to Auto Start. So that explains why QB on the hosting computer is actually hosting.
So why is the Tool Hub saying that server is not running?
Also, when using File Doctor, it greys out the ability to Check Network. Only can check company file.
We know our firewalls are OK and it's not the firewall issue. We turned off firewall and antivirus and everything security related on the Win 11 machine, and still QB was slow just the same.
We performed all functions on Tool Hub on the host computer that could be run (basically all minus the Network check). We reinstalled Win 11 on its computer, we reinstalled QB on both the Win 11 and the hosting computer. Nothing has changed anything about the update problem nor the "database not running" problem nor the slow QB on Win 11 problem.
Where do we go from here? We pay for support and I called 2 days ago and troubleshooted for over 1h with someone who said they will do some further investigation and will get back to me. Till now, nobody called me back.
Nothing changed, except for the QB update issue around end of Oct. So how do we figure out what happened and what to do?
Much appreciate help ASAP. This is hindering our business profoundly!
Sincerely,
Milos
