Unable to email receipts to forwarding email

Hi tmcgowan1066,

Welcome to Community!  The QuickBooks Online Receipts feature is a dynamic way to upload your bills and expenses effortlessly.  Once this feature has been set up, users can be given permission to forward receipts.  

Here's how:

1. Click on Transactions from the left menu, then open the Receipts tab

2. Select Manage forwarding email

3. Turn on the toggle for the users you want to give permission to forward receipts

4. When you’re done, hit Close.

Note;  You can only register one email address per user.

If you have any other questions, please don't hesitate to reach out again.  We would be glad to help!

Hi.

Like I said I followed all those steps and it still says my email is not set up for it. I attached the screenshot that shows my email is opted in to have permission to send the invoices. 

Welcome back, tmcgowan1066.

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you in the right direction. You can reaching them by following these steps:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.

If you have any other questions, feel free to reach back out.