uninstall and install quick books

Welcome to the Community, Mary.

I’d be happy to guide you through the steps to uninstall and reinstall QuickBooks Desktop Pro 2024 on your computer. Before starting the process, make sure you have the following ready:  

• License and Product numbers 
• Installer for QuickBooks Desktop Pro 2024 
• Backup of your company file 

You can locate your license and product numbers by opening QuickBooks Desktop and pressing F2 to bring up the Product Information window. For more information, refer to this article: Find your QuickBooks Desktop license info within the software.  

You can download the QuickBooks Desktop Pro 2024 installer by visiting the Download & Update link. Enter the required details to begin the download. 

Once these preparations are complete, you're ready to uninstall the program. Make sure you're signed in as an administrator (or a user with admin rights) to proceed.  

Steps to Uninstall QuickBooks Desktop 

1. Open the Windows Start menu and search for Control Panel. 
2. Then, launch Control Panel. 
3. Select Programs and Features or Uninstall a Program. 
4. From the program list, locate your version of QuickBooks Desktop. 
5. Click Uninstall/Change, then select Remove and press Next. 
   Note: The exact steps may vary depending on your computer's operating system version.  

Steps to Reinstall QuickBooks Desktop 

Open the downloaded QuickBooks.exe file. 

Follow the on-screen prompts provided by the installer. 

When prompted, choose your preferred installation type: Express Install or Custom and Network Options. 

Once you've selected the installation type, proceed with the installation process.  

For more in-depth instructions, you can refer to this article: Install QuickBooks Desktop.  

Once the installation is complete, you can restore your backup company file to get everything back up and running.

If you need further assistance or have more questions, feel free to reach out. We’re here to help.

Thank You.

One problem, I can not get into my quick books.  Everytime I try it wants to do a  software update and that keeps failing.

  the email (the last one) I got for the latest version of quick books was  October 2023.  Dont know if the lic. number  and product number would be the same.  Also, since I can't get into quick books, I can not do a back up.

Hello there, Mary53.

Let's work together to ensure you can get your license number in QuickBooks Desktop (QBDT).

Before we proceed, could you please let me know if you're seeing an error message that prevents you from accessing your QuickBooks? Any additional information you can provide can help us resolve your concern effectively.

However, if your QBDT still won't open, let's run some troubleshooting steps using the QuickBooks Toll Hub to resolve the issue.

You can follow the steps below:

1. Exit QuickBooks.
2. Download the latest version of the QuickBooks Tool Hub and save it in an accessible location like your Downloads folder or desktop. If you've downloaded it before, check if it's up-to-date by selecting the Home tab at the bottom.
3. Run the downloaded QuickBooksToolHub.exe.
4. Follow the on-screen instructions to complete the installation and agree to the terms and conditions.
5. Double-click the icon on your desktop to launch the Tool Hub.

If you're unable to find the icon on your desktop, you can use the search function in Windows to locate the program and select it.

You can check this article for further information: Run Quick Fix my Program from the QuickBooks Tool Hub.

On the other hand, the license number and product number remain the same for the same version of QBDT. Once you have registered your product online, you can retrieve your license number by visiting this link: Accounts Management Portal (CAMPS).

Once you can get in, ensure to back up your company file so that whatever happens in the future, you have the original copy.

If you have any other questions or need further assistance, don't hesitate to reach out.

Can you login to CAMPS and find your license code there?

Hello and Thanks

I've tried the quick books tool hub and unfortunetly it made things worse.  Attaching error i got 

I tried camps but they are closed right now

I can not back up my qb files because in can not get into quick books  until i do the  update.  

Hi there, Mary. I can imagine how challenging this situation must be, especially when you've already put in so much effort trying to resolve it.

As much as I'd like to assist you directly, this case requires further review by our live support team. Our specialists can identify the issue and provide customized troubleshooting steps for your setup.

Here's how you can contact them:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.

For successful communication, please refer to this article for our support hours: Get Help with QuickBooks Products and Services.

If you have any questions, leave a comment below. We're here to assist you.

Hi, I've tried that but they are closed.  Open again Monday

Hello and Thanks.  I am attaching error messages I have received.

second error message

third error message

fourth error message

5th error message

I appreciate you getting back on this thread and providing the screenshots of the error you encountered, Mary53. Let me chime in to add some information regarding this one.

Based on the screenshot you provided, we can check your antivirus software. Some antivirus programs can block QuickBooks from loading essential files. If any of the programs listed below are found in your quarantine, ensure they are granted permission to pass through your firewall:

On the other hand, if you have multiple versions of QuickBooks Desktop installed on your computer, we recommend uninstalling any versions that you no longer use.

You can visit this article for more detailed information on the above: Fix Error Code 80029c4a and 80029x4a for QuickBooks Desktop.

If everything appears to be fine with the antivirus and after uninstalling any unused versions, yet you still encounter the error. I recommend reaching out to our support team during their available hours. They have the tools to securely check your account and offer real-time solutions.

Don't hesitate to reach out to us again if you need anything else. 

Hello

Nothing in quarantine

I just found that I do have multiple versions of quick books.   Copy attached.  So it is safe to delete all these older ones?  

Hello, @mary53. Thanks for following up on the thread! You've done a great job so far, let me clarify this for you.

Folders labeled as QuickBooks 2019.old, QuickBooks 2018.old, etc., are usually older or backup versions of QuickBooks program files or data. These are created during updates or upgrades to newer versions of QuickBooks Desktop, designed to preserve older program files or configurations. This ensures you can revert to the previous version if needed.

If you're confident that the newer version of QuickBooks is installed correctly, working without issues, and you don’t need the older files or backups, you can safely delete these .old folders to free up disk space.

Before deleting, make sure to back up your current company files and any critical data. Once you've confirmed everything is functioning perfectly, you can proceed with cleanup.

Feel free to reply this thread if you have clarification or additional concerns. The Community is always here to help.

Can you log into CAMPS and find all those QB Desktop license versions?

Hi  I did find the last email i got   in from oct. 2023 with the latest update that has my license number and product number on it but, i will do that now just to confirm, thanks 

Hi, so i logged into the camps

chatted with someone for about a half hour

they could not find anything with the info i gave, said all they could find was an online account

then he asked if i was from canada

i said yes, and he said the he could only help if i was from the u.s.

Hmm… we found your Intuit account, but we couldn’t find any linked QuickBooks products or services.

i see this department is for us base customers please contact quickbooks canda

Hi, @mary53.Thank you for reaching out and for your efforts in addressing this issue.

To ensure your concern is resolved quickly, I’ll provide details to help you connect with the right support team. While we’re unable to share a direct Canada support phone number for security reasons, you can refer to this article for detailed information.

Please don't hesitate to reach out again if you have other concerns or clarification. We're always here to provide support and help you in any way we can.

I did try again and got the canada camp site.  They were very helpful and gave detailed instructions on what to do.  I did get my lic. number and product code and also a verification code.

If the uninstall and reinstall does not work they think that it may be because I am running windows 10.

unfortunetly i can not back up as i can not get into quick books

Since I have gotten into quick books now, by using the troubleshoot compatability program.  is it safe to delete the older quick book files?    

Hello there, @mary53.

Yes, it is safe to delete older files after you've successfully reinstalled your company file.

However, ensure you retain the .qbw file type, as it contains important company information.

Before deleting, I suggest creating a recent backup copy to preserve your accounting data.

Feel free to reach out if you have additional questions. We're here to help. 

unfortunetly i can seem to find where they are now, the older files