When I try to open Desktop Premier I get an empty QB on my taskbar that stays minimized no matter what I try.

janap · ‎July 24, 2024

I run Qbox to file share with my clients and it has worked seamlessly until last week when I started getting an empty QB file that is on my taskbar, but I can't maximize it. I've been able to open my personal QB files by opening 2023 and then updating my filles, but I have clients that don't run 2023 yet and need to keep their 2022 files working. They aren't having any issues, but I certainly am.

JamesM4

Hello janap,

Welcome to the Community. It's vital you get the help you need and I'll be happy to steer you in the right direction.

In order to remedy the issue you're experiencing, I recommend using the QuickBooks tool hub. The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

Let me know how you make out. I'll be one message away.

Deity Alpha

@janap

Try using thee sample file with your client. Did you encounter the same issue?

janap

How do I use a sample file with an existing client - and I'm not able to maximize QB 2022 to even try to find my client. Frustrating. Thanks for the response.

janap

I have downloaded the Tool Hub and tried to use it earlier - I'll look at the article you point to and try again.

Thanks for the response.

JamesM4

Hello janap. No worries. Feel free to keep me posted on how you make out. I'll be a message away.

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When I try to open Desktop Premier I get an empty QB on my taskbar that stays minimized no matter what I try.