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Thanks Lourdes, but these are the videos I have already watched. The videos don’t match what is on the app. If you look at my screen versus the screen on the videos, it is not the same. It does not give the mileage tracker icon and it’s not in the menu. The app says mileage tracker included, but it does not exist when I go into it. Mileage tracker icon is replaced with “profit and loss”. This is what I’ve been trying to figure out for months.
Hello aofriesen-icloud,
I am trying to see the image of what you experiencing but I'm unable to see. Are you able to send an image my way so I can help you through this?
I would also try uninstalling the QBO APP, then rebooting your phone (just as you would a computer) then re installing the QBO APP and try again to see if this helps.
Kindest Regards,
Lourdes Fernandez
I’m not sure how to send you the image directly. I opened the app on other people’s phone and it shows the same thing. I tried attaching the photo in a smaller size. Maybe that will work?
Hi there. It's important you're able to track your mileage and we're here to help make sure you're able to do that with ease. When you get a chance, feel free to send the screenshot again and make sure it's attached to your message before posting it on this thread. In the meantime, here are the steps you'd need to follow in order to activate mileage tracking on your app:
Depending on which mobile phone you're using, I encourage you to check out this article here which walks you through the necessary steps required to start tracking your mileage. Let me know if you have questions.
Hello. Everytime I reply on the thread it says my photo is attached. I’m not sure why people can’t see it.
There is no option for mileage tracking in the menu like I mentioned in my first thread. It does not exist. Is there a direct number to call the app. It seems no one knows why it is not an option on the app I downloaded or other people that I know downloaded the app.
Hello aofriesen-icloud,
I've read through this thread so far to bring myself up to speed and feel I can shed light on this situation with the mileage in the QuickBooks Online mobile app. There's not a separate phone number to call for the QuickBooks Online mobile app as QuickBooks Team members such as myself here in community and our regular technical support team can help with navigating and troubleshooting it.
Accessible to the primary admin on the account, the Mileage feature in QuickBooks Online is great for automatically or manually tracking your trips for the company. Since you're not seeing the mileage option, I suspect that you may not be the primary admin on the account. If that's the case, what you can do is manually track the mileage outside of QuickBooks Online and then submit that to the primary admin on the account for logging in the system.
If that's the case for you, feel free to submit feedback about this option by going into the app's menu and looking for the Feedback option. It's typically in the same area as the in-app Settings. If you'd prefer to submit feedback when logged in on a computer, here's how: How do I submit feedback? This lets our product development team know the impact of these kinds of limitations, and they take feedback into consideration when making future updates. You can even keep tabs on updates to the program here: QuickBooks Online Feature and Program Updates
If you are the primary admin on the account, you should be seeing the Mileage option. If you're using the iOS app, make sure you're not in a Shortcuts page. It could be that, for whatever reason, your shortcuts are arranged differently. If you look at the All menu, you should see the Mileage option there.
Another troubleshooting step you can try is uninstalling and reinstalling the app. This ensures that it's up-to-date and displaying the way it ought to be. When you redownload, just make sure it's the QuickBooks Accounting app and that you choose Sign in to access your account again.
As for your trouble with attaching the screenshot, thanks for letting me know. What you can try if you're still interested in showing it to us is putting the image in the body of your message instead. In the toolbar above the textbox, you should be able to select the image icon to insert an image directly into the text. I find that often works better for users.
If you would like to speak with someone about this one-on-one, here are the ways you can reach out outside of this forum.
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
You're still welcome to reply here, but at least now you have those options too. I hope this helps!
The reply doesn’t allow me to add my screen shot to the body of my message. Only “Choose File” is an option
None of your suggestions worked, except how do I tell if I’m the Admin? It’s my business, my account, no employees. Only thing I can think of is my accountant signed me up for QuickBooks. I’ve asked her about the mileage app. She’s never used it and doesn’t know anything about it. She suggests old fashioned log book. I’m not interested in that. Uninstalling and reinstalling did nothing. Other people phones who have the app do not show the mileage either. I’ve tried reattaching the screen shot. It only allows me to add one photo, so I have the shortcut page showing.
Good morning aofriesen-icloud,
I'm sorry your still having troubles with the app. I see what you mean about the screenshots as I received a security message also when I tried on mine.
I took my QBO APP for a test run and I was able to use my mileage tracking. I have uploaded an image of the APP I am using to hopefully offer some sort of assistance.
I would also like to offer some additional information to help with troubleshooting your APP.
Troubleshooting Quick-Start Guide for the QuickBooks Online app
If this all fails it would probably be best to partner with a QuickBooks Online Support Expert to start troubleshooting your APP just in case there's an additional issue we don't know about or unable to catch via community thread.
Using the call-back feature
I hope you have a great rest of your Sunday.
Kindest Regards
Lourdes Fernandez
I appreciate the additional information, aofriesen-icloud, and I'm glad to hear you gave the troubleshooting a try. I'd like to touch on what you've mentioned so you can know the next best steps to take for working through this situation.
First, I'd like to make sure you have the options for adding images to your responses in community, especially since I'm still not seeing the screenshot. When you click Reply on a thread, the following image should be what you see so that you can edit the font styles, size, use bullet points, and also add images to your post. To add images, you'd just click the option Photo, which will allow you to browse your computer to add the image. I've circled it in green for emphasis.
When you use that option, your image will appear among the text like in my response or like in Lourdes' response above.
As for whether you're the Primary Admin of your account or not, you can check on that by going to the Gear icon in your account and then selecting Manage users. Depending on your access, you may be able to see that list. If you don't have access to that section, then you're not an admin user. The other important thing to note with this, however, is that it's only the Primary Admin user that can use the mileage feature at this time. Our development team is working on expanding that, and you're welcome to submit feedback, however for now you'd have to be the Primary Admin to have access to that feature.
Since you mention working with an accountant who set up the account, it could be that they're the Primary Admin depending on the steps they took to do so. Your accountant can also check on this using the steps I've outlined above for going to the Manage users section of your account.
Otherwise, please don't hesitate to contact us outside of the QuickBooks Community. QuickBooks Online support comes free of charge, so you don't have to worry about paying extra to work with our team. Please note as well that the link Lourdes shared for using the callback feature includes the steps to take when you're using QuickBooks Online accountant. For regular QuickBooks Online accounts, please use the steps I outlined previously.
I hope this helps.
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