Why our mileage auto-tracking just stops working once in a while. The auto-tracking function needs to be switched on again to re-anable it in the app. Why does it happen?

Hi there,

Mileage tracking is a great feature which allows you to automatically record your trips which saves you time. I'd be glad to give you a hand making sure the feature works at all time. 

Based on what you've described, I recommend checking your phone location settings. Here's how you can check if your phone has correct location permissions enabled.

iOS

• Make sure your phone’s location permissions are set to “Always”.
• For the most accurate trip tracking, make sure to enable Motion & Fitness permission.

Android (Coming soon)

• Make sure your phone’s location permissions are set to “Allow all the time” and physical activity permission to “Allow”.

If you’d like to turn off auto-tracking, you’ll follow the same steps and toggle auto-tracking off by following these steps: 

1. Tap Mileage.
2. Tap Auto-tracking.
3. Toggle Auto-tracking on.

Here's an article with more info on: Track mileage in QuickBooks Online. 

In case you need further assistance, feel free to contact our support team using this link here. 

Hi James,

Thanks for the quick update.

"Coming soon" means not available yet. We will wait for the future app upgrades for Androids before fully relying on it.

Cheers!