The Mileage tracking is not working for android for a month now. Am I the only one?

Hey there, Lpetr.

Thanks for joining us here in the Community! I'd be happy to guide you in the right direction.

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. Here are some shortcuts you can try depending on the browser you're using:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Ill be on standby!

Hi Amanda,

Both browsers open my quickbooks normally on my pc, but not sure how that is suposse to help me with my mileage tracking not working on my phone?

Everything on my phone is set the right way. Reinstalled the app, deleted cache, checked your web for all input set my phone to allow on every single thing from battery to location tracking, but the tracking is still not recording anything. Not even if I press tracking manually.

Thanks for reaching back out. Lpetr. 

Our number one goal is to make sure you get the support you need. In order to better assist you, I recommend reaching out to the support team outside of the Community for further assistance. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following these steps below:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.

Same goes for me, automatic mileage tracking stopped working 1 most ago, my last automatically recorded trips are from Sept 24th 2024.

I also reinstalled the app, cleared cache, did all the recommended actions to authorize the app, disable battery optimization and the in app mileage setting are all green indicators... Should be recording!

I filled two bug reports so for with no follow up.

I reached with the official QBO support and they told me that there is an ongoing bug for Android App... Hopefully, this will get fixed ASAP!

Hello Jonathan. Your feedback is valuable to us. I appreciate your patience while our engineers work diligently to help get you back on track ASAP. In the meantime, feel free to ask other questions. I'm here to assist. 

I have the same problem

I was thinking it was my phone the problem..  But no same problem and it still not working?

Thanks

03/11/2024

Hi JeanFrancois64,

I also recommend that you uninstall, then reinstall the app. This will ensure it's up-to-date, then set up the automatic mileage tracking feature. In addition, I suggest reviewing this guide, to fix mileage tracking issues.

If the issue persists, please contact our customer care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. 

If you have any other questions, feel free to reach out again. We would be happy to help!

Same exact thing for me.  I have a Samsung S24 Ultra and the QBSE app stopped tracking miles after October 3, 2024.  In the apps mileage settings, I keep getting a red exclamation point by the batter optimization even though I've followed every instruction - allowed to use data all the time, never put to sleep, allowed to run in the background, etc.  There isn't any more allowance and permissions I can grant the app,  What's weird is that I get the push notification that the auto mileage tracking feature is working - you know, that small icon of the car with a green dot above it.  But when I open the app, no trip has been tracked.  This is so frustrating as I've had to manually add all of my business and medical related trips.  Quickbooks, please fix this error soon!