Hey there, @Chloe--Wu. Let’s try refreshing your browser to resolve this. Sometimes, cached data can interfere with your workflow, and refreshing the session helps restore functionality to the search window.
You can also try accessing your QBO account in an incognito or private browser window as a quick workaround. If refreshing doesn’t resolve the issue, I recommend connecting with our Live Support team. They can securely check your account, look into the problem further, and provide a targeted solution.
Follow these steps to reach our Live Support team:
- Sign in to your QuickBooks Online account.
- Click the Help (?) icon at the top-right corner.
- Use the QB Assistant or Search tab, and type Contact Us.
- Follow the prompts to connect with an expert.
Let me know in the thread if you have other queries. We're happy to assist you further.
