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Hi @MelissaX
thank you for reaching out to the community to get this issue resolved and your are able to get back to working on your business.
for troubleshooting the error.
Reach out back if you have any further questions.
Noelia
Hi there,
It's important that your transactions are well entered so that your books are well balanced. QuickBooks Online has the ability to import transactions from your bank to save you time with entering data. I can provide some assistance with editing these transactions.
If a transaction is matched to the banking screen, the bank account affected can't be modified as the transactions would no longer affect the account it's matched to. In order to modify this transaction, you'd need to undo the match, then modify the transaction from the expenses or sales tab. In order to undo a match of a transaction, navigate to the Banking tab, and select the Categorized section to view all the transactions you have matched. Find the transaction in question from within the list, and click on the option to undo the match. Once this match is undone, you will be able to go locate that transaction in the sales or expenses tab to send it to the correct bank account.
If you have any other questions, feel free to reach out here.
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