Huge Large Report LOGO SIZE is huge and destroys the reports...? Bug Fix needed

Hi McBrideBookkeeping,

Thanks for reaching out here.  QuickBooks Online is an exceptional cloud based accounting software that allows you to work from anywhere.  It's essential that your forms are crisp, clear, accurate and aligned to enhance your business professionally.  I'll be happy to provide more information so you can get back to what you love!

I appreciate the details of the steps you've taken to troubleshoot the issue with your company logo.  I recommend following these steps for customizing logos on sales forms:

1. From the Settings ⚙, open Custom form styles

2. Select Edit in the Action column for the associated template you'd like to edit

3. Click on the Design tab and choose Make logo edits

4. Make the necessary changes to the Size and Placement

5. When finished, hit Done

For your reference, here's a helpful guide for adding, customizing or removing logos on sales forms in QuickBooks Online. 

Please feel free to contact us if you require additional assistance.  It would be our pleasure to work with you independently, and ensure you're able to reach your QuickBooks goals in a timely fashion.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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If you have other questions or concerns, please don't hesitate to reach back out.  We'd be glad to assist!

Hi @Trish_T 

With all due respect I'm not sure you read my initial issue very well as it has nothing to do with Logo Sizing on forms, nor is it something users can control.

Also i have reached out to Support but was told they'd have someone look into it and get back to me.

As this is happening to many files across our firm I can only conclude it's a bug/issue

Hello McBrideBookkeeping. I appreciate you taking the time to contact our support team. I recommend getting in touch with them outside of the Community so they can take a closer look into this issue and assist you further. Feel free to keep us posted on how you make out. I'll be on standby. 

I hear you James and I have and I will again.

I just noticed maybe another 3 or 4 Community posts on this topic so that gives me the impression it's not an isolated issue and something your Support team should be looking into.

Search the issue and you'll see what I mean

Ok so I reached out to QBO "Support" again yesterday per your Suggestions.

I tried Chat first and after 45 minutes trying to explain the issue to a VERY DISTRACTED person on the other end, they admitted they are required to help multiple customers at the same time.

So I spent 1.5 hours on the phone to "Support" instead, again waiting for 15 minutes at a time to have that agent rely my messages to someone else and then relay their answer to me?

Who else thinks that's an incredibly inefficient waste of resources? Give me a cheer if you agree !

So the answer was to delete the logo and reupload it, which I tried on one or two file and it worked......guess what it DOES NOT work on all files :( shocker.

I asked if the issue could be reported as a bug as it's happening to many users in different scenarios but I was told it could not, that they thought it had something to do with my Print settings.

So there you go @JamesM4 & @Trish_T 

"Support" was sadly no help at all and I'm left with GIGANTIC logos on reports that push the data off the page when trying to Download a PDF.

Could you please try to log this as a bug that needs fixed? It started happening in the last few weeks maybe January sometime? and I know we're not the only Accounting firm with the issue so I hope more people join up here and start sending feedback about it

This has become a ridiculous problem for me. It's beyond frustrating and I too, have tried to contact support multiple times without luck. I am replying to this thread to show QBO that there are many people who are very aggravated by such a simple, and seemingly small thing (and easy fix!), yet somehow it's become a big problem for me. They need to fix this.

Thank you @bnels97 Please give my topic a "Cheers" and encourage others to do the same until someone pays attention.

The last support rep told me they could not log this as a bug & that I should reupload the logo. Sadly that worked on a few clients but not others so I'm no closer to resolving this issue and Intuit seems to deny it's even an issue.

Let's get some mega Cheers going for this topic please.

Hi there. I appreciate the amount of time you've invested into this. Since this is a public platform, I highly recommend escalating this issue through our support team. You've done most of the troubleshooting already and escalating this issue would be the next step forward. Let me know what happens as you reach out to our support team again. I'll be here. 

Yes, I have already done so. I currently have an outstanding case that I was informed was pushed to the product engineers. The representative did not give me an estimated timeframe for this to be resolved, but I plan to reach out for an update in the upcoming weeks if I haven't heard anything.

Perfect, sounds good. Feel free to keep in touch in the meantime. 

I also reached out and was told they could not escalate it and were essentially doing nothing about the issue including acknowledging it was an issue

It's good that our engineers are looking into this as well. I'll be here in case you have other questions. 

Hi James, it appears that the case is the opposite of what you said. If you read the comment before yours carefully you will see that they were told that they would NOT escalate the issue.