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BenWhistler
Level 2
posted
‎August 16, 2023 02:24 PM
last updated ‎August 16, 2023 11:24 AM

Quickbooks Doubling Amount Due on Invoices

Quickbooks seems to be doubling the amount due on invoices when I record a payment.
The invoice shows a zero balance as does the customer balance, but the customer appears under reminders and when I check the payment to see if incorrect the 'Amount Due' is exactly double. 
I have this issue on several different customers.

All seems correct except for the amount due has mysteriously been doubled.

Anyone have any suggestions?

Solved
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Best answer August 18, 2023
Solved

Best Answers
Amanda-B
QuickBooks Team
QuickBooks Team
‎August 18, 2023 09:25 AM

Quickbooks Doubling Amount Due on Invoices

Hey there BenWhistler, Thanks for reaching back out to us here. It's important you get the support you need so you can get back to your QuickBooks goals. . You can reach out to the QuickBooks Desktop support  team by following one of the methods in this link. I hope this helps! 

View solution in original post

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8 Comments 8
Alex M
QuickBooks Team
QuickBooks Team
‎August 17, 2023 11:21 AM

Quickbooks Doubling Amount Due on Invoices

Hi there BenWhistler,

 

It's important that all your transactions are correctly entered for your books to be well balanced. QuickBooks Online is a great tool able to help you with keeping track of invoices and payments so you know the amount due by your customers. I can point you in the right direction for assistance with these customer balances.

 

For assistance ti know why these transactions are still marked as having an amount due, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view your transactions with you through a screen share process in a secure setting to be able to help with resolving these balances. You can reach them using these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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BenWhistler
Level 2
‎August 17, 2023 02:41 PM

Quickbooks Doubling Amount Due on Invoices

Thank you Alex- I will try and connect with online support- thank you!

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BenWhistler
Level 2
‎August 17, 2023 03:15 PM

Quickbooks Doubling Amount Due on Invoices

Hi Alex- I have not been able to get a chat going- I can't see the QB assistant and whenever I type contact support in any of the searches it comes up with other items rather than Let's Talk...

Can u help me schedule a call or give me more specific instructions on how to start a chat? Note I'm on QB Desktop not QB Online (had a lot of frustrations with QB online when I made the switch a few years ago and switched back).

Would love to screenshare with someone in support so I can show them the issue which I believe is a bug in QB Desktop... 

Tx!

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Amanda-B
QuickBooks Team
QuickBooks Team
‎August 18, 2023 09:25 AM

Quickbooks Doubling Amount Due on Invoices

Hey there BenWhistler, Thanks for reaching back out to us here. It's important you get the support you need so you can get back to your QuickBooks goals. . You can reach out to the QuickBooks Desktop support  team by following one of the methods in this link. I hope this helps! 

Reply Join the conversation
BenWhistler
Level 2
‎August 18, 2023 12:37 PM

Quickbooks Doubling Amount Due on Invoices

ad a great screenshare session with support and they resolved the issue!

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BenWhistler
Level 2
‎August 18, 2023 12:42 PM

Quickbooks Doubling Amount Due on Invoices

I figured out the issue (with the help of a screenshare from the very helpful support team).
The issue is I had offered the client a discount and so had a negative line item on the invoice and that resulted in a negative tax amount on the invoice which was causing the issue.

 

Issue resolved!

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Trish_T
QuickBooks Team
QuickBooks Team
‎August 21, 2023 09:49 AM

Quickbooks Doubling Amount Due on Invoices

Hi BenWhistler,

 

I'm happy to hear that your issue has been successfully resolved, with the assistance of our Customer Care team.  Should any other questions or concerns arise, please don't hesitate to reach out again.  We're always happy to help!

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KimCB
Level 1
‎August 09, 2024 05:09 PM

Quickbooks Doubling Amount Due on Invoices

Hi Ben,

I'm having this issue today with one of my invoices.  Can you please share your solution?

Thanks,

KimCB

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