I figured out the issue (with the help of a screenshare from the very helpful support team).The issue is I had offered the client a discount and so had a negati...

ad a great screenshare session with support and they resolved the issue!

Hi Alex- I have not been able to get a chat going- I can't see the QB assistant and whenever I type contact support in any of the searches it comes up with othe...

Thank you Alex- I will try and connect with online support- thank you!