cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
SergeiG
Level 2

Error in Match multiple transactions to one invoice

Hello,

I need to match 2 payments from my customer in USD currency to one invoice in USD. When I try to do it, I get this error "The amount for the transaction is greater than the available amount in the downloaded transaction. " 

I don't have this issue for transaction in Canadian dollars, this happens only with USD.

What should I do?

Thank you.

3 Comments 3
Trish_T
QuickBooks Team

Error in Match multiple transactions to one invoice

Hello SergeiG,

 

It's nice to see you reaching out here.  Multicurrency can have some challenges when it comes to matching your transactions. However, QuickBooks Online provides the features you need, so you can match your transactions and reconcile your accounts with confidence. I would be glad to assist!

 

When issues such as this arise, it's usually related to the  exchange rates used at the time of each transaction.  You can recalculate the home currency value using current exchange rates.  Here's how;

 

1. Open your Settings ⚙, then Currencies

2. Under the Actions column, select the ▼ dropdown menu, for the currency you want to adjust, then Revalue Currency

3. Enter the Revalue date 

4. Decide whether you'd like it to be based on the Market rate or a Custom rate 

5. Hit Revalue and save

Note; Only one exchange rate can be saved per day per account. 

You're all set, and you should be able to match your transactions and reconcile your account!

 

If you have other questions, feel free to touch base with us again.  We are here to help!

SergeiG
Level 2

Error in Match multiple transactions to one invoice

Hello Trish_T,

Thank you for the answer. I found this feature in my account, but before do it, I would appreciate you for some clarifications:

- In simple words, what actually Revalue date feature does?

- If date of invoice is December 9th, and transactions dates are December 9th and December 10th, what date should I choose as Revalue date?

Thank you.

JamesM4
QuickBooks Team

Error in Match multiple transactions to one invoice

Hello SergeiG. Glad to hear back from you. Revalue date refers to the date that you're revaluing the currency for. This date can be today or a day in the past. I recommend consulting with your accountant for expert advice on which date to use so your books can remain accurate. In the meantime, let me know if you have other questions. I'm here to steer you in the right direction. 

Need to get in touch?

Contact us