Hey guys. i found the square app to be too boggy and confusing and so I deleted it. but now i have all sales/invoices still there. wanted to delete - help?

gewow · ‎August 10, 2021

LauraAB · ‎August 16, 2021

Hello again gewow,

Thanks for the update about this error message coming up when you're trying to delete these transactions that were entered from Square in QuickBooks Online. I've read through the thread, and I can help take it from here to get you back on track.

Since the program is prompting you to restore the deleted "Square Customer" profile, that's where I recommend starting to resolve this. When it comes to changing transactions related to a deleted customer, it can mean reactivating the customer first, deleting the entries, and then making the customer inactive again afterward. It's a fairly easy process.

Hover over Sales in the left menu.
Choose Customers.
Select the small gear icon above the ACTION column of the customer list.
Choose Include inactive.
Select Make active beside the Square Customer.

Once you've done that, go through and try to delete the transactions again. When you're done with those, you can head back to the Customers section, click the Square Customer name, choose Edit, and then Make inactive. Here's an article with more details about managing customers: Add and manage customers in QuickBooks Online

Give that a shot and keep us posted with how it goes! We're here for you.

View solution in original post

Alex M · ‎August 16, 2021

Hi there gewow,

One way you can delete those transactions would be to go to the account history for the accounts mentioned in your last reply to find all transactions affecting those accounts. You can do so by navigating to the accounting tab, then Chart of accounts. You can find an account you want to view, then click on Account history located in the right column of the row. You'll then see a list of transactions that affect the account. If you were to want to delete a transaction, click on it, and a page to edit the transaction will open. At the bottom of the page, there should be a More section, which will include the Delete option. You can use this to delete any unwanted transactions you wish.

If you have any other questions, feel free to reach out here.

View solution in original post

Tammy_H · ‎August 10, 2021

Hi gewow,

It's great to see that you're looking to learn more about your program. QuickBooks Online makes short work of these types of tasks, and I can help you with the steps.

To delete unwanted sales receipts/invoices, follow these simple steps:

Go to Sales from the left navigation menu.
Choose the All Sales tab.
In the Action, column click the dropdown arrow next to the transactions you wish to remove and select Delete. Continue until all the transactions are deleted.

You can review these steps in more detail in this article: Void or delete transactions in QuickBooks Online. Reach back out if you have any questions.

Have a great night!

gewow · ‎August 11, 2021

Hi Tammy

thanks for your reply

they are actually not in "all sales"

they are in 'invoices" and beside each one it says under customer "square customer (deleted)

then when i select all invoices to be deleted, it says:

"Some of these invoices are linked to other transactions. Are you sure you want to delete them?"

I select yes, then:

"There was a problem deleting some of your transactions. Please try again later."

Any other tips? thanks!

JamesM4 · ‎August 12, 2021

Hello gewow. Glad to hear back from you again. I'll be happy to assist you going forward. What happens when you try to delete the transactions using a private/incognito web browser window? Give this a try and feel free to reach back to me in the comments below, I'll be here to help.

gewow · ‎August 14, 2021

Hey James

Same thing unfortunately

gewow · ‎August 16, 2021

I also get "Customer assigned to this transaction has been deleted. Before you can modify this transaction, you must restore Square Customer (deleted)"

when I try to delete an individual invoice

LauraAB · ‎August 16, 2021

Hello again gewow,

Thanks for the update about this error message coming up when you're trying to delete these transactions that were entered from Square in QuickBooks Online. I've read through the thread, and I can help take it from here to get you back on track.

Since the program is prompting you to restore the deleted "Square Customer" profile, that's where I recommend starting to resolve this. When it comes to changing transactions related to a deleted customer, it can mean reactivating the customer first, deleting the entries, and then making the customer inactive again afterward. It's a fairly easy process.

Hover over Sales in the left menu.
Choose Customers.
Select the small gear icon above the ACTION column of the customer list.
Choose Include inactive.
Select Make active beside the Square Customer.

Once you've done that, go through and try to delete the transactions again. When you're done with those, you can head back to the Customers section, click the Square Customer name, choose Edit, and then Make inactive. Here's an article with more details about managing customers: Add and manage customers in QuickBooks Online

Give that a shot and keep us posted with how it goes! We're here for you.

gewow · ‎August 16, 2021

that worked!

But now my accounts receivable, undeposited funds, and GST/HST payable are still filled with those transactions.

and in the "sales" tab, there are still all the transactions and I can't find a way to delete them

but the invoices tab is empty, so 1/2 way there!

Any tips on how to empty that?

Alex M · ‎August 16, 2021

Hi there gewow,

One way you can delete those transactions would be to go to the account history for the accounts mentioned in your last reply to find all transactions affecting those accounts. You can do so by navigating to the accounting tab, then Chart of accounts. You can find an account you want to view, then click on Account history located in the right column of the row. You'll then see a list of transactions that affect the account. If you were to want to delete a transaction, click on it, and a page to edit the transaction will open. At the bottom of the page, there should be a More section, which will include the Delete option. You can use this to delete any unwanted transactions you wish.

If you have any other questions, feel free to reach out here.

gewow · ‎August 16, 2021

thanks alex

issue is, there are 1000+ transactions

any fast way of doing so?

thanks!

i just deleted them all manually, lol

thx

all cleared

LauraAB · ‎August 17, 2021

You're welcome, gewow. I'm glad to hear you were able to take care of these transactions. There are some instances where you'd be able to select multiple transactions and batch delete them, but in most cases it means going through them one by one. I can see how that would be a big task with as many transactions as you've mentioned, so I recommend sharing feedback about this with our product development team.

Using the steps in the article How do I submit feedback?, you'll be able to share your thoughts and ideas to have them forwarded to the product team for consideration in future updates. While they don't respond to feedback directly, they do read through them to learn the ways users are impacted by existing features and what can be changed to enhance the software. If you're interested in new features, check out and bookmark our QuickBooks Online Feature & Product Updates page.

Take care!

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Hey guys. i found the square app to be too boggy and confusing and so I deleted it. but now i have all sales/invoices still there. wanted to delete - help?