How do I correct an incorrect Balance Forward on an invoice? I've had alread 2-3 situations where this happened on past invoices.

Hi chelskoh25-gmail,

Thanks for reaching out here.  QuickBooks Online enables you to correct the balance forward in minimal time.  I'd be happy to show you help!

Here's how to correct a balance forward;

1. From the left menu, open the Sales tab and then Customers 

2. Select the customer's name that has an incorrect Balance Forward

3. From the New transaction ▼dropdown menu, select Statement

4. Within the statement: make sure the type is Balance Forward

5. Enter a Start Date that occurs before the customer's first transaction

6. Hit Save.

Please don't hesitate to contact us if you require additional assistance.  We'd enjoy the opportunity to work with you directly, and assist with completing your QuickBooks goals as soon as possible!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If you have any other questions, feel free to reach back out.  We'd be glad to assist!

I've tried this mutilple times using Google to ask and help me solve this but this action doesn't fix a Balance Forward of $0.00 when its been paid on time. Are there other ways to manually fix this?