How to match customer invoice when cheque was written and deposited in slightly higher amount

Hi kv04,

Thanks for reaching out here.  Ensuring the amount on your deposit is accurate, is key in keeping your account balanced.  QuickBooks Online enables you to make the necessary corrections, so you can reconcile with confidence.  I'd be happy to help!

Based on the details you've provided, I recommend editing the amount on the original deposit.  Here's how;

1. From the left menu, select +New and then Bank Deposit

2. Click on the history icon, in the top left (looks like a clock)

3. Scroll down and hit View more

4. Locate the deposit in the list and select it to expand the view

5. Check the Account and the Date

6. Make the necessary changes in the Amount field

7. Hit Save and close.

That's it!  Your records should now match!

Should you require additional assistance, please don't hesitate to contact us.  We'd love the opportunity to work with you in real time, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

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Feel free to reach out again, if you have any other questions.  We'd be glad to assist!
 

Thanks for the reply. I made the search in the bank deposit history as per the steps you mentioned, but I can't find that deposit in there.

Hi kv04,

Thanks for getting back to me here.  If the payment was recorded by selecting 'receive payment', for the invoice, you can open the payment and edit it there.  Here's how to locate the payment;

1. Open Sales from the left menu and then Invoices

2. Locate and select the invoice and then Edit Invoice

3. In the top right, you'll see the Payment

4. Click on it, and select the date of the payment

5. Make the necessary changes and hit Save and Close

In addition, you can locate the deposit in your bank register.  Here's how;

1. Open your Settings ⚙ and select Chart of Accounts

2. Click on Account History in the Action column, for the account the funds were deposited to

3. Locate the deposit and click on it to expand the view

4. Make the necessary corrections and hit Save and Close

If you're still unable to locate the deposit, go to > Settings ⚙ > Audit Log.  This is where you'll see if the item has been deleted.

I hope this helps!

The amount recorded on the 'Receive Payment' is the correct amount at $158.20. Do I need to edit the invoice and payment to match the bank? Thanks

Hi kv04,

If the transaction has been uploaded from your bank, you can select it from the For Review tab.  This will enable you to view the transaction to ensure changes are necessary.  However, your time is valuable and I do encourage you to contact us.  With your consent, our Customer Care team will be able to work with you virtually and navigate through all of the processes to ensure your transactions match!

Let us know, if you have any other questions or concerns.  We're here for you!

I tried to match using the bank but since the amounts are off, it won't do it (obviously). Can I just add a resolving transaction or something? Any help would be greatly appreciated. Thanks!

Hello kv04. In order to ensure the accuracy of your books, I highly recommend contacting our support team so they can have a better visual reference that'll help you get the resolution you need. Feel free to ask other questions, I'm here to help steer you in the right direction.