In payment reminders

When I write in French in the body of the email and press save, an error window appears. 

It says; QuickBooks couldn't save one or more schedules. Try again.

Hello Dan229. Thanks for reaching out to us here. I'll be happy to guide you in the right direction. To get started, are you getting this error while using a private/incognito browser window? 

I'm using microsoft edge.

I see. Is this happening when using a different browser? 

No, I always use the same one.

In order to help isolate the issue, could I have you try a different browser or use a private/incognito browser window instead? I'll be on standby.

I don't know how to do that. I work from home, connected to the office.

When I go to payment reminders, schedule a reminder using STATEMENT, they ask me to use an email template, i chose one in french and it works. 

When I use INVOICE, I don't have that option, so I have to change the email message. It shows me an error when I type in french. I just want to make sure you understand my problem.

Can I talk to you on the phone if it's possible?? 

I see. Since I work solely on online, I can assist you here. However, if you prefer support via phone, you can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Let me know what works best for you.

I continue with you.

Can you figure it out  what is my issue? 

I use QB desktop. I just have to click on the icon on my computer to access QB. 

No worries. Is the text in French highlighted when you get the error? 

No, after I wrote the text I press OK and in the window where the schedules are I press SAVE and I see the message of error.

I have to go.

It will be better for me to make a call tomorrow, it will be more efficient for me.

Thank you anyway.

In case you're experiencing system issues, could I have you troubleshoot this using the Tool Hub? The QuickBooks Tool Hub is designed to help fix these errors. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. Try this out and let me know how you make out. I'll be on standby.