Have you been dealing with disrespectful or ill-behaved employees within your business recently? An employee’s inability to follow directions or complete disregard for your business’s code of conduct can result in non-compliant behaviour.
As the business owner and manager of your workforce, you will need to know how to deal with this non-compliance in the workplace when it inevitably arises. Here’s what you need to know when it comes to managing non-compliant employees.
What is Non-Compliance?
Non-compliance refers to an individual’s failure to act within stated boundaries or refusal to comply with such regulations or rules. Non compliant behaviour can be both intentional or unintentional, depending on the situation.
Non compliance in the workplace refers to employees who do not follow the code of conduct, health and safety regulations, or any other set of guidelines required within the business. As a small business owner or manager, it is your responsibility to deal with the failure or refusal of an employee to conduct themselves in the appropriate manner.
Examples of Non Compliance
When businesses take on new hires, the employees must sign a contract regarding their position’s responsibilities, as well as the appropriate form of conduct within the company. A worker’s failure to comply with these stipulations results in a non compliant employee.
Noncompliance takes many forms, from blatant disregard for a business’s workplace policies and outright defiance of orders to unintentional failure to comply with health and safety protocol.
Here are some specific examples of non compliance and compliance issues you might face as a small business owner within the workplace:
- Disregard for the health and safety regulations, such as failure to wear the necessary personal protective equipment (PPE) when undertaking specific tasks
- Refusal to obey the code of conduct by disrespecting or harassing other employees or customers
- Continuously showing up late to shifts or not showing up at all
- Working within the business or industry without the proper certification or training
- Failure to take directive and complete job duties and other worksite responsibilities
Communicating with Non-Compliant Employees
So, how can you, as the business owner, deal with non-compliant employees? When managing and dealing with disrespectful or ill-behaved employees, it’s important to stay level-headed. Here are some tips for communicating with and managing non-compliant employees:
Start a conversation
You should always set up a face to face meeting with employees who are causing problems. Starting a conversation is the first step to finding a solution. Create an open discussion with the staff member as a means to discuss their non-compliant behaviour and to discover if there are any underlying causes for their actions.
When interacting with staff members who illustrate non-compliance, it’s essential to keep calm and level-headed. If they grow angry, do not rise to their level. If both of you become upset, then it will be harder to find a solution to the issue. And who knows, they may just need an understanding ear that will listen to their problems without judgement.
Explain the why
Keep that conversation going, and explain to your employee why the policies and workplace rules are in place for their safety and consideration. Discuss why you have given them the responsibilities you have and the reason for your choices. Sometimes they just need some clarification or understanding of why their behaviour is considered disrespectful and noncompliant.
Clearly outline the consequences of their actions if they fail to comply with the business’s rules and regulations from here on out. By educating them on the repercussions of their actions, you have placed the responsibility of the employee’s actions back on their shoulders. You have done your duty as the owner or manager of the business.
Determine reasonable limits and stick to those limits
Some individuals who exemplify non-compliant behaviour will try to push the limits- yours and your businesses. Setting boundaries and informing employees of those limits can help you negate these problems. It’s vital to determine what the limits are before situations arise, so you and your employees know where the line is that they cannot cross.
Once set, you must stick to those limits, as the disrespectful employee might try to push and push to see what they can get away with. Inform them of the impending consequences if they cross the line. If they do end up crossing this defined line, you will need to follow through with those repercussions.
Employee compliance and non compliance can spread throughout the workplace and between co-workers. If one worker sees another getting away with rule-breaking without issue, then they may follow suit. Nip the problem in the bud by setting and sticking to limits in a consistent manner. In contrast, if you discipline such behaviour, your staff members will notice and be more likely to follow the rules set out for them.
Focus on the positive
Positive motivation can do a lot more for an employee than negative reinforcement does. Inform your staff of the repercussions of non-compliance, yes, but then shift the focus to incentives rather than consequences. Consider creating rewards or bonuses for their individual accomplishments, and you could see a significant improvement in their behaviour.
So what consequences or penalties can employees face for non compliance? As the business owner and authority figure, you will need to decide how to deal with such discord when it inevitably arises. Depending on the situation, you have various options available to you:
- Limit their privileges
- Limit their promotions
- Take away their bonus
- Place them on probation
- Terminate their contract
In severe cases of non-compliant behaviour, you are well within your right to fire the employee for their disregard of the rules. However, in such cases, you will need to gather information and evidence of their negative behaviour and have enough of a cause to warrant the termination of their contract in accordance with employment laws.
Employer compliance and penalties
Employee compliance is important, but so too is your business’s compliance with the Canadian labour laws. Just as your staff must follow the business’s rules, employers must follow the government’s regulations concerning how you treat employees.
Unsafe working conditions, wage garnishment, and improper remuneration for work hours and overtime are all instances of non-compliance of your business. Failure to comply with the Canadian employment laws can result in penalties against you. Such penalties include a fine or ticket, a summons to the labour board, prosecution, and possible jail time.
Managing Employees to Limit Non-Compliance
One of the ways to stop non-compliance before it happens is to manage your employees fairly. With the help of QuickBooks Time employee scheduling software, you can streamline the shift-making process to lessen the strain on you and your employees. With GPS and time tracking, you can keep tabs on your team while ensuring they are accurately compensated for their hard work.
Keeping on top of the payroll processing can help your business with employee compliance. Why not try it free today!