cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Almost 10 days waiting for my ProAdvisor profile to be published "Under review". I submitted 1 ID (Driving License). is it a must to provide second ID (Passport)? Thanks

 
3 Comments
Highlighted
QuickBooks Team

Almost 10 days waiting for my ProAdvisor profile to be published "Under review". I submitted 1 ID (Driving License). is it a must to provide second ID (Passport)? Thanks

Hello, 

 

Before we publish your profile on the Find-a-ProAdvisor website, we'll verify your eligibility and confirm your profile information. To confirm your identity, you must upload a copy of a government-issued ID, such as a driver's license or a copy of your passport. It's not always necessary to upload two pieces of identification. I'd be happy to help explain what may be causing delays in your profile. 

 

If you've been asked to submit a second copy of your identification, this usually means we weren't able to use the ID you submitted to confirm your profile.

 

This is generally for one of the following reasons:

  • Identification is poor quality
  • Identification is expired
  • Identification cannot be opened

To resolve this issue, re-submit a digital scan (or a photo taken with your phone) of one of the following:

  • Driver's license
  • Government-issued ID with address
  • Passport

To avoid being asked to resubmit your ID again, keep these tips in mind:

  • Photo ID must be clear enough to make out facial features.
  • Uploaded images must be unobstructed and uncropped.
  • Identification must not be expired.
  • File must be in a supported file format (PNG, JPG, or PDF).

I recommend reviewing these articles if you're having trouble verifying your ProAdvisor profile: 

 

Confirm your ProAdvisor profile

Publish and manage your Find-a-ProAdvisor profile

 

I hope this helps. If you're in need of any further assistance, please contact our tech support team


Cheers. 

Highlighted
Level 1

Almost 10 days waiting for my ProAdvisor profile to be published "Under review". I submitted 1 ID (Driving License). is it a must to provide second ID (Passport)? Thanks

Thanks for your reply.

I didn't upload an ID when I published I kept waiting for a reply no email request came from QB asking for an Id to be uploaded.

 

Anyways, now I uploaded the ID, shall I intimate in an email to specific department to review my profile or QB will come to know about the profile update?

 

Thanks

Ahmad 

Highlighted
QuickBooks Team

Almost 10 days waiting for my ProAdvisor profile to be published "Under review". I submitted 1 ID (Driving License). is it a must to provide second ID (Passport)? Thanks

Normally, when you upload the required info, our department automatically starts to process your application. Just to make sure everything is okay I recommend contacting our support team to double-check. You can use this link here for the contact details.