QuickBooks HelpQuickBooksHelpIntuit

Get help with QuickBooks products and services

by Intuit•89• Updated 3 weeks ago

Learn how to get help with your QuickBooks product or service.

You can find answers to common questions using the Help Panel in your product. If you can’t find the answers you need you can also connect with an expert for your product.

Use the in-product help

Select the product you use to learn more about the Help Panel.

If you need help with QuickBooks Capital or QuickBooks Live, sign in at these sites.

For a better experience, open this article in QuickBooks Online. Launch side-by-side view.

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
    A picture of a computer terminal with a message in the background.
  3. Select the Assistant tab to get help from the QB Assistant, or Select the Search tab to enter your question and find Help articles.
    A screen shot of a calculator and a text message.
  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    A screen shot of a tabular presentation on a computer.
  3. Enter the question, keyword, or topic you need help with.
    A computer screen showing a sign for credit cards.
  1. Sign into your QuickBooks Self-Employed company.
  2. Select Help.
  3. Search for the question or topic you need help with.
    A series of photographs showing the process of signing up for a credit card.
  1. Sign in to your QuickBooks Workforce account.
  2. Select Help.
  3. Enter your question and find Help articles.

Note: The QuickBooks Workforce app doesn’t have a Help Panel yet. You’ll need to sign in to  QuickBooks Workforce through a browser to access Help.

Connect with an expert

If you couldn’t find the help you need with the QB Assistant (QuickBooks Online only) or by searching the Help Panel you can connect with an expert. To connect with an expert select Contact Us in the Help Panel and fill out the form. We’ll direct you to the right support team.

QuickBooks Online: QuickBooks Desktop: QuickBooks Self-Employed
QuickBooks Workforce:

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Support Hours

  • M-F 6 AM to 6 PM PT
  • Saturday, 6 AM to 3 PM PT

Advanced

  • any time, any day.

Can't get signed in?

Get help if you can't sign in to your account.

For support for QuickBooks Pro and Premier, see Care Plans for QuickBooks Desktop.

Plus (Mac, Pro, Premier)

  • M-F 6 AM to 6 PM

Enterprise

  • Any time, any day

QuickBooks Plus and Enterprise include support.

If you don’t see the option to contact us in the Help menu, it's no problem.  Check your display settings in QuickBooks Desktop.

If that doesn't work, you might need to update your version of QuickBooks Desktop. This is free and should take a few minutes and an internet connection.

  • Gold tier and higher
    • Monday to Friday: 4 AM to 8 PM
    • Saturday: 6 AM to 3 PM
    • Sunday: closed
  • Silver tier
    • Monday to Friday: 6 AM to 6 PM
    • Saturday and Sunday: closed
  • Chat support
    • 8 AM - 9 PM ET Mon-Fri and Saturday, 9 AM to 6 PM ET.

QuickBooks Online Payroll (Core, Premium, Elite)

  • Core - Monday to Friday, 6 AM to 6 PM PT.
  • Premium, Elite - any time, any day.

QuickBooks Desktop Payroll

  • Basic, Enhanced, or Standard, M-F 6 AM to 6 PM PT
  • Assisted Payroll, any time, any day.

QuickBooks Workforce

  • Workforce chat is available Monday to Friday, 6 AM to 6 PM PT.

QuickBooks Time

  • Monday to Friday, 6 AM to 6 PM PT
QuickBooks Accountant Desktop PlusQuickBooks Desktop Enterprise AccountantQuickBooks Desktop Enterprise DiamondQuickBooks Desktop Enterprise GoldQuickBooks Desktop Enterprise PlatinumQuickBooks Desktop Payroll AssistedQuickBooks Desktop Payroll BasicQuickBooks Desktop Payroll EnhancedQuickBooks Desktop Payroll StandardQuickBooks Desktop Premier PlusQuickBooks Desktop Pro PlusQuickBooks GoPaymentQuickBooks Online AdvancedQuickBooks Online EssentialsQuickBooks Online Payroll CoreQuickBooks Online Payroll EliteQuickBooks Online Payroll PremiumQuickBooks Online PlusQuickBooks Online Simple StartQuickBooks Payments for DesktopQuickBooks Payments for OnlineQuickBooks Solopreneur

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