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Level 1

Employee can't access time tracking through mobile app

Our employee has a time tracking only role, and he suddenly started getting this error when he tries to access the mobile app:

 

"Unsupported Role

Your user role will be supported in a future update. Meanwhile visit QuickBooks online for web access."

 

He was able to use it previously without issue, and nothing has changed with our QuickBooks account.

 

Thanks

 

 

3 Comments
QuickBooks Team

Re: Employee can't access time tracking through mobile app

Hello there, Frost4265.

 

It is possible that the access of your employee is removed from your manage user. Let's verify if this employee has the same access as before.

 

Here are the steps: 

  1. Go to the Gear icon.
  2. Click Manage Users.
  3. Verify your employee's access.

If it's not changed, please advise your employee to use the web browser in using the time tracking access.

 

Let me know how it goes by leaving a comment below.

 

Level 1

Re: Employee can't access time tracking through mobile app

We don't wish to have our employees use the web browser to track their time.  When will the application support employee time tracking access only again please? 

QuickBooks Team

Re: Employee can't access time tracking through mobile app

Hi there. I want to make sure we're on the same page. Which mobile phone are you using and what software version are you currently running on the mobile phone?