Our employee has a time tracking only role, and he suddenly started getting this error when he tries to access the mobile app:
Your user role will be supported in a future update. Meanwhile visit QuickBooks online for web access."
He was able to use it previously without issue, and nothing has changed with our QuickBooks account.
Hello there, Frost4265.
It is possible that the access of your employee is removed from your manage user. Let's verify if this employee has the same access as before.
Here are the steps:
If it's not changed, please advise your employee to use the web browser in using the time tracking access.
Let me know how it goes by leaving a comment below.
I am also wondering how to fix this issue as I would like my employees to use the app instead of the browser from their mobile devices. I have checked all their accesses and they are fine. Is this something that is "fixable"? As well, on the browser when you are logged into the Time Tracking portion, under customers it displays ALL the deleted (or inactive) customers. If you log into it from a computer, it doesn't display the inactive customers. How do you change it so you only see the active customers? Otherwise, the employees have to scroll through long lists to find the customer they are looking for. Please advise at your earliest convenience. Thank you.
Hi there. I want to make sure you get the support you need with this. I recommend reaching out to our support team using this here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby.