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Frost4265
Level 1

Employee can't access time tracking through mobile app

Our employee has a time tracking only role, and he suddenly started getting this error when he tries to access the mobile app:

 

"Unsupported Role

Your user role will be supported in a future update. Meanwhile visit QuickBooks online for web access."

 

He was able to use it previously without issue, and nothing has changed with our QuickBooks account.

 

Thanks

 

 

5 Comments
Joyce_P
QuickBooks Team

Employee can't access time tracking through mobile app

Hello there, Frost4265.

 

It is possible that the access of your employee is removed from your manage user. Let's verify if this employee has the same access as before.

 

Here are the steps: 

  1. Go to the Gear icon.
  2. Click Manage Users.
  3. Verify your employee's access.

If it's not changed, please advise your employee to use the web browser in using the time tracking access.

 

Let me know how it goes by leaving a comment below.

 

Epic Plumbing
Level 1

Employee can't access time tracking through mobile app

We don't wish to have our employees use the web browser to track their time.  When will the application support employee time tracking access only again please? 

JamesM
QuickBooks Team

Employee can't access time tracking through mobile app

Hi there. I want to make sure we're on the same page. Which mobile phone are you using and what software version are you currently running on the mobile phone? 

Moore and Sons
Level 1

Employee can't access time tracking through mobile app

Hi There, 

I am also wondering how to fix this issue as I would like my employees to use the app instead of the browser from their mobile devices. I have checked all their accesses and they are fine. Is this something that is "fixable"? As well, on the browser when you are logged into the Time Tracking portion, under customers it displays ALL the deleted (or inactive) customers. If you log into it from a computer, it doesn't display the inactive customers. How do you change it so you only see the active customers? Otherwise, the employees have to scroll through long lists to find the customer they are looking for. Please advise at your earliest convenience. Thank you. 

JamesM
QuickBooks Team

Employee can't access time tracking through mobile app

Hi there. I want to make sure you get the support you need with this. I recommend reaching out to our support team using this here. One of our agents will be happy to take a look at your screen and assist. This ensures you get a faster resolution so you can get back to doing what you love. Feel free to ask other questions. I'll be on standby.