I signed up for QB Self Employed trial version in Feb 2020 not knowing it was a U.S. version....I am Canada and need to do my taxes according to the CRA. How do I correct this in order to properly files Canadian taxes??

Hi alyshacapeling,

You've been transferred to the Canadian Community. I'm glad to hear you've chosen QuickBooks Self-Employed to help you properly navigate your tax season. Making sure you have the correct regional version of the program ensures you have an accurate setup in terms of language, currency, and taxes. I'd be happy to guide you with this.

Because each version is specific to their region, there isn't any way to switch or migrate a US account to a Canadian one. To make sure you have a Canadian setup for your business, you'd have to create a new account under the right platform. You can find the Canadian version of QuickBooks Self-Employed here: CA QuickBooks Plans

I'd also recommend reaching out to the US Community to verify if you need to cancel your free trial account or not, so you don't end up getting billed twice at some point.

I hope this helps to clarify things for you! You're always welcome to stop by if you need anything else.

Thank you for the reply PatriciaT,

I do have more inquiry on this topic as your answer does not completely resolve my issue

Just to confirm your reply; You're saying the is no way to input all of my 2020 info from the US version of QB to a platform that will recognize Canadian CRA tax law, yes? 

I did open a second account at beginning of 2021 with QB self employed Canadian version, so as to avoid this confusion next year. 

I attempted to cancel my US account but that concluded with an error message saying "SUBSCRIPTION IN PROGRESS" 

are you able to explain this? 

I've attached a copy of the error message

Thanks again for your help, its most appreciated.

Alysha

Thanks for coming back to us, @alyshacapeling.

Appreciate the attached screenshot. I have some information about the error your getting. If you're getting this error when opening your QBSE US version, I recommend contacting our QBSE US Support. They can assist you in checking your account and fix the error. Here's the link: Contact QuickBooks Self-Employed Support.

However, if you're getting the error when accessing QBSE Canada, please contact Canada Support.

To cancel:

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Select the Gear ⚙ icon.
3. Choose Billing Info and then Cancel subscription.

Additionally, feel free browse for specific topics here if you need help with other tasks in QBSE.

Please let me know if you still have questions or concerns with your account. I'm always here to assist you. Take care and have a great day ahead.