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Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
d-macnair
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

 
7 Comments 7
acctYEG
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Hi d.macnair,

You might be in conflict with a previous expired session. See if signing out and logging back in helps.

cierraj1978
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Was this issue resolved? I am experiencing this issue.

reederh
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Same problem here!

kinetix-world
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Same problem here...

sptuningllc
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Glad to see I'm not the only one experiencing this today, almost lost my mind. Hopefully this gets fixed quickly, had to turn away sales due to not being able to login

CGOC
Level 1

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

I did a Reset App Data and that seem to do the trick for me

 

Nick K
QuickBooks Team

Sorry, but this company is not subscribed to QuickBooks Online Plus. My account is current so that is not the issue and I am correct password etc.

Hi d-macnair,

 

We know being able to access your company file whenever you need to update financials is a huge part of running a business. I'd be happy to go over what happened with that error.

 

Earlier today we had an issue with customers being able to log into their accounts and giving them the error the account didn't have a subscription. Our engineers were quickly notified and were able to resolve the issue. If you're continuing to have issues with logging into your company file I recommend clearing your cache and cookies by following the steps in this article and trying to log in again.

 

If you have any questions or concerns please feel free to reach back out to us and we'd be happy to help.

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