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Thank you for getting back to us, @GGG4. I have an alternative way for you to successfully match your transaction, and I'd be happy to guide you through the process.
But before we get started, let's start by undoing any previously matched transactions and delete any related entries you've created. Once that's taken care of, let's move on to correctly recording your transactions. Here's how you can handle a single bank payment from the insurance company by recording it as Accounts Receivable (A/R
- Click + New, then select Bank deposit under the Other column.
- In the Account field, choose the bank that received the payment
- Proceed to the Add fund to this deposit.
- Under the Received From column, select the three customers and choose Account Receivable in the Account field.
- Enter the respective amounts for the three payments under the Amount (USD) column.
- Once done, select Save and Close.
I've provided a screenshot for your visual reference:
After recording this, you can proceed to match the transactions accurately.
Next, let’s ensure that the payments for customers 1 and 2 are recorded correctly. Verify that the invoices for customers 1 and 2 are still open. If they are, go ahead and record the customer payments against these open invoices.
To maintain accuracy in your financial records, remember to reconcile your accounts regularly. This will help you ensure that your QuickBooks data matches your bank or credit card statements.
If you have further questions about matching your transactions, feel free to reply to this trend. I’m more than happy to help guide you through any challenges!
I appreciate your detailed illustration to visualize your issue, @GGG4. Let me guide you on how to handle this below.
To start, you'll need to receive the payments for both Customer 1 and Customer 2 as you normally would. Make sure to select Payments to deposit in the Deposit To drop-down menu.
Selecting Payments to deposit keeps the payments for Customer 1 and Customer 2 in a temporary holding account also called Undeposited Funds. This step is crucial to properly combine the payments into a single bank deposit later.
Once you’ve received the payments for both invoices, proceed to create a bank deposit.
Here’s how:
- Go to the + New button and select Bank Deposit.
- In the Select the payments included in this deposit section, make sure to check Customer 1 and Customer 2 only.
- Enter Customer 3 in the Received From field and select Accounts Receivable in the Account section to link it to the customer’s payment.
- Enter -500 in the Amount field.
- Once done, click Save and Close.
After creating the bank deposit, navigate to Customer 3’s payment. Edit the payment and tick the deposit box to specify whether it’s an overpayment or a credit memo. Once done, click Save and Close. By doing this, the $-500 balance for Customer 3 will now appear in the list, allowing you to match your transaction successfully.
I'll leave this article for you if you'd like to customize your invoice in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.
We're always here to help! If you need further assistance with matching your transaction in QBO, feel free to respond to this thread. Have a great day!
Thank you for getting back to us, @GGG4. I have an alternative way for you to successfully match your transaction, and I'd be happy to guide you through the process.
But before we get started, let's start by undoing any previously matched transactions and delete any related entries you've created. Once that's taken care of, let's move on to correctly recording your transactions. Here's how you can handle a single bank payment from the insurance company by recording it as Accounts Receivable (A/R
- Click + New, then select Bank deposit under the Other column.
- In the Account field, choose the bank that received the payment
- Proceed to the Add fund to this deposit.
- Under the Received From column, select the three customers and choose Account Receivable in the Account field.
- Enter the respective amounts for the three payments under the Amount (USD) column.
- Once done, select Save and Close.
I've provided a screenshot for your visual reference:
After recording this, you can proceed to match the transactions accurately.
Next, let’s ensure that the payments for customers 1 and 2 are recorded correctly. Verify that the invoices for customers 1 and 2 are still open. If they are, go ahead and record the customer payments against these open invoices.
To maintain accuracy in your financial records, remember to reconcile your accounts regularly. This will help you ensure that your QuickBooks data matches your bank or credit card statements.
If you have further questions about matching your transactions, feel free to reply to this trend. I’m more than happy to help guide you through any challenges!
