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LynchJan
Level 2

Ongoing issue with connection to personal BMO accounts. Business seems to work. Any suggestions?

 
2 Comments 2
JamesM4
QuickBooks Team

Ongoing issue with connection to personal BMO accounts. Business seems to work. Any suggestions?

Hello LynchJan. Thanks for contacting us here. Please ignore the message above from Tim Wills as that's spam messaging. I'll be happy to steer you in the right direction from here. To get started, are you getting an error message that's preventing your transactions from automatically syncing? In case you're getting an error number, I recommend checking out the articles below that help you fix the errors in the program:

 

I also suggest clearing cache and cookies on your browser. This is a great way to clean your browser allowing it to work more efficiently. Here's a helpful article that shows you how to clear cache and cookies. 

 

In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be on standby.

4Gal
Level 11

Ongoing issue with connection to personal BMO accounts. Business seems to work. Any suggestions?

@LynchJan 

You can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110

 

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