Hey there, curtis-republicp.
Thanks for reaching out to the Community for support. It's important that you get the assistance you need. I suggest reaching out to the phone support team so they can view your account details in a secure setting, as well as view your screen to better assit you. You can reach them by following these steps:
Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback.
If you have any other questions, feel free to reach back out.