Why are my funds on hold?

Find out why your funds are on hold.

If you have QuickBooks Payments (Merchant Services), you can take and process payments in QuickBooks. If you notice a recent payment you accepted is on hold, don't worry. This doesn't mean there's anything wrong. It means we need to review the payment.

We periodically review payments to make sure everything is all right. This benefits everyone involved in the payment process.

Why can Intuit hold and delay my funds?

We know delays are painful, but we're obligated to protect the interests of all parties involved in the payment process. Refer to your merchant service agreement for more information.

We can usually complete review the payment within 2 business days. It can take your bank 1-2 business days to settle the funds in your account. This means it can take up to 3-4 business days to get your money. If you're beyond this time frame and still don't have your funds, there may be a hold, which may occur for several reasons.

Check the Resolution Centre, and make sure you answer all document requests and questions from our team.

How can I check the status of my funds?

You can check the status of your funds at any time with the QuickBooks Digital Assistant.

Money movement services are provided by Intuit Canada Payments Inc.