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Experienced Member

Create and use electronic signature for cheques

Hi there,

I'm using the QuickBooks Desktop: Premier Nonprofit Edition

When I follow these instructions and go to File>Printer Setup>Cheque/PayCheque, I do not see the "Click Print Signature Image" option.

Is this function not available in this edition, and if so, is there a way I can sign cheques electronically please?


Thanks,
ida

Solved
Best answer 06-12-2019

Accepted Solutions
Moderator

Re: Create and use electronic signature for cheques

Hi, @vtncanada.

 

Thank you for providing the screenshots for the missing function. Since I was able to use this on my test account, I'd like to help route you to our support to verify this further.

 

It seems that this option may not be available in your region. To check if this is the case, you'll need to reach out to our Desktop Specialist. They can access your account and verify if this is available or not.

 

Here's how you can view our contact number:

 

  1. Go to https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select the QuickBooks Desktop.
  3. Choose a topic and click the Get Phone Number tab.

 

Let me know if you have additional questions. I'm here to help however I can.

7 Comments
Moderator

Re: Create and use electronic signature for cheques

Hi, @vtncanada.

 

I appreciate you performing the steps to create the cheque electronic signature. I can help get this working for you.

 

This function should be available using the QuickBooks Premier Nonprofit. Once you click the Print Signature Image checkbox, the Signature dialog box will open. You can then proceed in clicking the File tab that will let you select the graphic file that contains the signature.

 

 

 

Since this option is missing, I'd suggest updating your QuickBooks to improve program functionality and fix known issues. 

 

Please let me know if you're able to see this option after the update. 

 

Should you need other troubleshooting steps that'll be helpful in the future, you may refer to the following articles below.

 

Fix QuickBooks Desktop Update Errors

 

Unrecoverable error in QuickBooks Desktop

 

I'll be on the lookout for your reply if you need further help with this. Have a good one.

Experienced Member

Re: Create and use electronic signature for cheques

Hi Lily,
Thank you for your fast reply!
Yes the option is missing...

 

Untitled.png

 

And I think our Quickbooks desktop is up to date...

Untitled2.png

 

Thanks,
ida

 

Moderator

Re: Create and use electronic signature for cheques

Hi, @vtncanada.

 

Thank you for providing the screenshots for the missing function. Since I was able to use this on my test account, I'd like to help route you to our support to verify this further.

 

It seems that this option may not be available in your region. To check if this is the case, you'll need to reach out to our Desktop Specialist. They can access your account and verify if this is available or not.

 

Here's how you can view our contact number:

 

  1. Go to https://help.quickbooks.intuit.com/en_CA/contact.
  2. Select the QuickBooks Desktop.
  3. Choose a topic and click the Get Phone Number tab.

 

Let me know if you have additional questions. I'm here to help however I can.

Established Community Backer *

Re: Create and use electronic signature for cheques

That feature is NOT available in Canadian editions of Quickbooks. The images provided are from US Editions - the spelling of check is a dead giveaway!

Experienced Member

Re: Create and use electronic signature for cheques

Hi @impossible 

Thank you for your answer!
That's very helpful.
Best,
ida

Active Member

Re: Create and use electronic signature for cheques

I use 2017 QB Pro desktop, and I my Printer Setup window does not show the "Print Signature Image" feature (such name and check and bottom to the right) anywhere. Is there a fix? 

QuickBooks Team

Re: Create and use electronic signature for cheques

Hi OZ2017,

 

I can explain what's going on. As impossible mentioned above, the "Print Signature Image" option is not available in Canadian versions of QuickBooks Desktop, no matter which year and version you're using.

 

Feel free to leave feedback for our product development team by clicking Help in the upper menu, then Send Feedback Online. This is a great way to share with us the features you'd like to see.

 

I'm here if you have further questions. Have a great day!