I'm getting an error when trying to connect my bank account. 'we could not fetch your accounts from your bank' Is this is a bank issue or a quickbooks issue?

Try opening your QBO account on any private/incognito browser.

Hi there, 

Welcome to the Community. QuickBooks is designed to help you have a seamless experience while using the program. I'll be glad to assist and steer you in the right direction. 

 In case you're getting an error number along with the message above, I recommend checking out the articles below that help you fix the errors in the program:

• Fix banking error 324
• Fix banking error 155
• Fix banking error 103
• Fix banking error 101
• Fix banking error 192
• Fix banking error 106
• Fix banking error 187
• Fix banking error 109
• Fix banking error 323

I also suggest clearing cache and cookies on your browser as suggested above. This is a great way to clean your browser allowing it to work more efficiently. Feel free to keep me posted on how you make out. I'll be here. 

There is no error message or number. I think it may have something to do with a bank account I accidentally connected when setting up quickbooks payments. 

I am also trying to remove this bank account, but it just sends me back to the quickbooks home page when I click Manage bank account.  It says the product using this bank account need to be changed. I received one payment via Quickbook payments (a client paid by credit card). I've removed that payment and will re-add it because it was deposited to a bank account I don't want associated with this account.

Hey there, marcie-flourishs.

Thanks for reaching back out here. Our number one goal is to make sure you're getting the support you need. With that being said. I recommend reaching out to the support team outside of the Community for further assistance.  They'll be able to verify your account details in a secure setting as well as do a screenshare with you. You can reach them by following these steps:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.