payroll

Hi, Mary. Are you currently on an updated version of QuickBooks Desktop? If so, you can download the QuickBooks Tool Hub to help repair the program and fix the crashes.

Once you have closed QuickBooks and installed the Tool Hub, go to Program Problems and select Quick Fix my program. After that, reopen QuickBooks Desktop and open your data file.

This tool closes any stuck background processes and restores the connection between QuickBooks and Windows, which helps prevent the program from crashing.

You can also check this article for more information: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you have any questions, don't hesitate to reply. We're here to help.

unfortunetly that did not work

Hello there, @mary53. Since the issue persists after troubleshooting, I recommend contacting the QuickBooks Desktop Live Support team. They can check, review the error, and guide you through the next steps.

To contact them, go to Help > Contact Us, enter your issue, and follow the prompts to choose your preferred support method.

Feel free to reply here if you have any questions. We’re happy to help. Have a great weekend!