cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Sasa2
Level 1

Quickbooks update error 1636

When trying to install the latest QB update I get this message - Error 1636. The update installer is not accessible.

I am using QB Desktop 2024

6 Comments 6
JamesM4
QuickBooks Team

Quickbooks update error 1636

Hello Sasa2,

 

Thanks for reaching out to us here. It's important you get the help you need and I'll be happy to steer you in the right direction. 

 

In order to fix the activation issue, I recommend using the QuickBooks tool hub. The QuickBooks Tool Hub is designed to help fix issues such as the one you've described above. Feel free to check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

 Let me know how you make out. I'll be a message away. 

Sasa2
Level 1

Quickbooks update error 1636

Hello James M4,

I installed the QuickBooks Tool Hub, run the diagnostics in the Installation Issues section, restarted my computer - and I still get the same error.

 

 

JamesM4
QuickBooks Team

Quickbooks update error 1636

Thanks for confirming. At this point, I recommend getting in touch with our phone support team so a specialist can assist you further with this. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know how you make out. I'll be one message away in case you need anything else.

Sasa2
Level 1

Quickbooks update error 1636

Hello JamesM4,

My issues with the latest update is not resolved yet. I used the QB by clicking on "update later", until few days ago, when I noticed a note saying that I only have 2 more tries to use the Update Later. Then I called Intuit support and spent  55 min. with a very nice support guy helping me to resolve the problem. One of the solutions was to uninstall my QB 2024 and then install again. But the "uninstall" did not work. So I was told to call Microsoft, because apparently "Microsoft is blocking QB to be uninstalled". The interesting thing is, that I still had the QB 2020 on my computer and I was able to uninstall this version without any problems, so I am not sure if it is a Microsoft problem or not. 

Deity Alpha
Level 6

Quickbooks update error 1636

@Sasa2 

Install the trial version. Did you encounter the same problem?

Deity Alpha
Level 6

Quickbooks update error 1636

@JIm Mp 

Why do you share a phone number? Are you legit?

Need to get in touch?

Contact us