Schedule Backup has "Number of backup copies to keep" greyed out

ge_uk · ‎July 02, 2024

Hi, I'm trying to schedule backup and although in default options I set "Limit the number of backup copies in this folder to" to 5 on the Schedule Backup screen option "Number of backup copies to keep" is greyed out. It is also unchecked and has number set to 3.

Why it is greyed out and how to make it work, please?

Also this the very same option is called two different names in two different places which is not right. "Number of backup copies to keep" seems to be a better variant.

Thank you!

JamesM4 · ‎July 02, 2024

Hi ge_uk,

Welcome to the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

Based on the info you've shared above, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to assist you by sharing your screen. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

Feel free to keep me posted on how you make out. I'll be a message away in case you need anything else.

View solution in original post

JamesM4 · ‎July 02, 2024

Hi ge_uk,

Welcome to the Community. It's vital you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

Based on the info you've shared above, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to assist you by sharing your screen. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

Feel free to keep me posted on how you make out. I'll be a message away in case you need anything else.

ge_uk · ‎July 03, 2024

Thank you James,

I called support. And in my case Get Updates with Reset Update checked in QB and then restart of QB made that option available.

ge_uk

Still have the same problem with latest QBD 2024 R11. If on that screen the very 1st thing you do - you check that checkbox then it works, otherwise you can not check it later. Very strange. And this time Reset Update didn't help.

Also Scheduled backup wouldn't run until in Task Scheduler in General tab Configure For is not set to "Windows Server 2019 Essentials" (in my case). And this problem is also not fixed for last few years not sure why.

Thanks

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Schedule Backup has "Number of backup copies to keep" greyed out