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Intuit

Reset your password for QuickBooks Desktop

Learn what to do if you lost or forgot your QuickBooks Desktop password.

If you don’t have your password, don’t worry. Here’s how to get back into your company file.

Note: If you’re just looking for information to answer admin password reset questions, you can find it in CAMPS.

1. Determine the type of password you need to reset

Admin password

You need to reset the admin password when you sign in if:

  • You don’t have to enter a user name, just a password
  • You enter “Admin” or another admin user name you created

User password

If you’re not an admin user, your QuickBooks admin can reset your password for you.

 

2. Follow the steps for your type of password

Once you know what type of password you need to reset, follow the steps below for that type.

Reset the admin password

To reset your admin password, you need to confirm some information as a security step. But if you don’t remember the info, it's OK, we’ll show you how to find it.

  1. Open QuickBooks Desktop. At the log in window, click the I forgot my password link.
  2. Fill out the information on the form. You’ll need:
    • Your license number for the version of QuickBooks Desktop you’re using. To see this from the login window, press F2 (on Windows) or Command and 1 (on Mac).
    • The name, email address, phone number, and ZIP code you originally used when you purchased the product.
      Important: You can find this info on the homepage after you log in to CAMPS with your Intuit Account ID. If you have trouble logging in to CAMPS, don’t worry. You can simply reset your password for CAMPS.
  3. Once you enter the correct information in QuickBooks Desktop, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS).
  4. Go back to the QuickBooks Desktop password reset window and enter the code. QuickBooks will then guide you through creating a new admin password.
  5. If the password reset process doesn’t work, double-check that the information you entered matches what you used when you purchased the product.
  6. If it still doesn’t work, or if you get an error, try the Automated Password Reset Tool.

 

Reset a user password

  1. Sign in as the admin user (enter “Admin” as the user name and use your admin password). If you can’t do this, contact the person at your company who has admin access.
  2. Go to Company and select Set Up Users and Passwords. Then select Set Up Users.
  3. If prompted, enter the admin password again.
  4. In the User List, select the user that needs a password change. Then select Edit User.
  5. Enter a new password.
  6. Select Next twice, then select Finish.
  7. If the user needs to sign in on this computer, go to the File menu and select Close Company/Logoff. The user can now sign in with their user name and the new password you just created.