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Join nowHello BUSINESS16,
I'd like to help you to iron out the problems and get everything up and running. There are some great options to try out here.
Hopefully, that's able to get you back on track, but there's always a chance it's a problem with the card reader. Our Merchant Services team can help you out with getting a replacement one sent out.
I hope you keep me in the loop on how that works for you.