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Replying to:
HoneyLynn_G
QuickBooks Team

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Hi there, @Volker Piasta.

 

Thank you for voicing out and getting back to us. Allow me to share some insights about our phone directory.


Currently, the new contact support is through our Community website, messaging, and callback request. For you to talk with an agent, you can subscribe to our callback directory.

 

I'll show you how:

  1. Go to Help and click Contact us.
  2. Type in Phone Support, and click Continue.
  3. Click the Get a callback tab and enter your contact number, full name and email address.
  4. Click Call me.

They'll be able to initiate a screen sharing session to further isolate your issue about inviting an accountant. 

 

Let me know how the call went, Volker Piasta. I'd like to make sure this is taken care of. Just add a comment below or mention my name. Have a good one.

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