Hello Booksbywendy,
I'm appreciate you for following the steps provided by my peer @Jen_D.
We acknowledge your observation about the content of the QuickBooks Payroll app.
We are constantly looking for input and feedback from our users on how we're doing and ways we could do even better. I'm hoping you'd also take a few minutes to share your thoughts. Doing so would be a great help to us in making sure we are providing you the best experience possible.
To provide feedback, tap the menu icon at the top, then select Feedback.
I'd also recommend giving us a call. Our phone support can provide you more troubleshooting steps to help you fix this.
You can get the QuickBooks Payroll contact information through this link:
- Go to: http://payroll.intuit.com/support/contact/
- Select your Payroll Subscription type (Online Payroll).
- Select a topic.
- Click on the View Contact Info button.
Reach out to me if there is anything else you need. Have a great week.
