Hi there, @lindsaydavis44.
I appreciate your feedback and you reaching out to us. I can share some insights about the W-2 forms in QuickBooks Online Payroll (QBOP).
You'll have to use the 4UP type of form when printing W-2. Since you've already ordered and it's not the right format, we advise you getting in touch with our Intuit Market Department to process an exchange. On the other hand, if the paper was purchased through a third party, you'll need to work with them for a replacement.
You can call our supplies team at 800-433-8810. For in-depth information, you can refer to this article: View and print W-2 forms in QuickBooks Online Payroll.
That information should get you on the right path.
Feel free to reach out back to me if you have other payroll questions or other concerns about QBO. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.