Hi there, @ClaudiaWest.

Allow me to chime in the conversation and share the update about this issue. 

At this time, we can't confirm the specific turn around time when the correct W-2 s will be available. However, I just want to clarify that this number's printing in Box E is working as designed in QBO and that the W-2 would be accepted by both SSA and IRS upon submission.

If some of your clients are getting errors when attempting to e-file the W-2 form, due to the 7-digit number populating on your employee's name in Box E, they can call our contact support provided by my colleague @JamesDuanT. Just click the link and it'll route you to the contact number of our Intuit Payroll Specialist.

You can also check out this article for more details: How QuickBooks populates W-2.

Please bear with us while our Payroll Team is working the best they can to get this issue resolved. I'll be here to help if you have other questions.