I have a client who never received their direct deposit yet it's showing as deducted from the business account. I called the PA hotline and have been on the phone for over an 1 1/2 hour trying to explain the situation.  

This rep. does not speak good English and there is so much background noise neither of us can understand each other very well.  I've been a Proadvisor since 1999 and have never experienced since poor customer service.

This client is new and had 1 payroll in December that went through without issue. This is the 2nd payroll. I am very frustrated with this situation as is the client.

Did Intuit change the way we access proadvisor support?  Why do I keep getting non-english speaking customer support? I used to go directly to the PA dedicated support team!