Thanks for  getting back to the QuickBooks Community, @sfister.

I'm here to guide you to the right support so you can get the help you need. 

This isn't the kind of customer service we want you to experience. Part of our job is to provide an excellent customer service in a manner that your experience is marked as outstanding. 

I also appreciate you for taking the time to follow the troubleshooting steps provided by my colleague Jen_D just to resolve this issue. Since the problem persists, and I I know that you've already called before, however you still need to get in touch back to our QuickBooks Desktop Technical Support. 

They have additional tools to do a remote session and investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

Please know that you're always welcome to post if you have any other concerns. Have a good one.