Hello there, @TammyM12.

Anytime, anywhere access for QuickBooks Desktop Pro, Premier or Enterprise is a goal that many businesses are trying to accomplish these days. I want to make sure you’re getting the right support in updating your QuickBooks software.

To manage QuickBooks software and data files located on a third-party cloud, I’d recommend contacting your service provider. They the specific tools to look up your cloud account and update QuickBooks.

On the other hand, here’s  an article with detailed instructions when updating QuickBooks Desktop: Update to the latest release of QuickBooks Desktop.

You can always visit us here in the Community if you have other questions about managing your QuickBooks software. I’m here to help.