This issue is still under investigation, JKBettac.

With the help of your product engineers, we're continuously gathering more details about the issue. This is to know where it all started so we can come up with a permanent resolution.

In the meantime, please give us a call so we can include you on the notification list. We'll send email updates once the issue is resolved. To get our contact number, follow the steps given by my colleague @Rasa-LilaM above. 

Please let me know if you need anything else.